Hope College CIT - Notice history

EMS Web App (events.hope.edu) experiencing degraded performance

Notice history

Jun 2026

travel.hope.edu Outage
  • Resolved
    Resolved

    travel.hope.edu is working again as expected. Sorry for the inconvenience. Please let the Help Desk know (cit@hope.edu or 616.395.7670) if you're still having issues.

  • Investigating
    Investigating

    We're looking into reports that when users log into Terra Dotta Study Abroad, travel.hope.edu, they receive an error. It seems that you still log in successfully though. We are actively working with the vendor to learn more and will post here when we have an update.

Issues with EMS Web App
  • Identified
    Identified

    We have received reports that logging in and navigating events.hope.edu continues to be very slow. We are working with the vendor on a solution. Thanks for your patience!

  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating reports of issues with the EMS Web App at events.hope.edu taking many minutes to login before working. We have a ticket in with the software vendor.

May 2026

Maintenance is scheduled on Banner Production for Sunday, May 24, between 12pm and 1pm to apply an important Financial Aid patch.
  • Completed
    May 24, 2026 at 5:30 PM
    Completed
    May 24, 2026 at 5:30 PM
    Maintenance has completed successfully
  • In progress
    May 24, 2026 at 4:00 PM
    In progress
    May 24, 2026 at 4:00 PM
    Maintenance is now in progress
  • Planned
    May 24, 2026 at 4:00 PM
    Planned
    May 24, 2026 at 4:00 PM

    Maintenance is scheduled on Banner Production for Sunday, May 24, between 12pm and 1pm to apply an important Financial Aid patch. Systems will be down for approximately 30 minutes while the patch is applied.

Banner Maintenance Scheduled for this morning
  • Completed
    May 22, 2026 at 2:55 PM
    Completed
    May 22, 2026 at 2:55 PM
    Maintenance has completed successfully
  • In progress
    May 22, 2026 at 2:25 PM
    In progress
    May 22, 2026 at 2:25 PM
    Maintenance is now in progress
  • Planned
    May 22, 2026 at 2:25 PM
    Planned
    May 22, 2026 at 2:25 PM

    Oracle is performing a "forced" maintenance on several of our services this morning, 5/22/26, at 10:25am. Banner Production will NOT be impacted. The only service that may be impacted is Cashnet. The Maintenance outage should last approximately 30 minutes.

Scheduled maintenance for ChemCAD and VectorWorks license server
  • Completed
    May 21, 2026 at 6:00 PM
    Completed
    May 21, 2026 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    May 21, 2026 at 5:00 PM
    In progress
    May 21, 2026 at 5:00 PM
    Maintenance is now in progress
  • Planned
    May 21, 2026 at 5:00 PM
    Planned
    May 21, 2026 at 5:00 PM

    ChemCAD and Vectorworks software will be unavailable today 1-2pm for maintenance on the license server.

Red server (aka "U: drive" and "Y: drive")
  • Completed
    May 19, 2026 at 11:45 AM
    Completed
    May 19, 2026 at 11:45 AM
    Maintenance has completed successfully
  • In progress
    May 19, 2026 at 11:00 AM
    In progress
    May 19, 2026 at 11:00 AM
    Maintenance is now in progress
  • Planned
    May 19, 2026 at 11:00 AM
    Planned
    May 19, 2026 at 11:00 AM

    On Tuesday (5/19) from 7:00am – 7:45am, the Red server (aka "U: drive" or "Y: drive") will be unavailable while hardware upgrades take place. During this time any files stored on that server, including Microsoft Access databases, will be unavailable. Google services, Moodle, Banner and others are not affected.

    If you experience difficulty connecting after the upgrades, please reboot your computer. Additional assistance is available by contacting the CIT Help Desk.

On campus phones not dialing/receiving externally
  • Resolved
    Resolved

    Update from 123NET at 3:52am:

    "The emergency maintenance has been completed.

    Splicing crews have completed fiber restoration work at the affected site, and impacted circuits have stabilized. Our team will continue to monitor services to confirm stability following the repair. "

    If you experience issues with landline telephone service, please contact the CIT Help Desk.

  • Update
    Update

    We have received no additional updates or estimates from 123NET.

    Posts here will become less frequent, however we will share any new substantive information as soon as we are able.

    Remember: If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset.

  • Update
    Update

    Update from 123NET @ 8:24pm ET:

    "123NET splicing and construction crews are currently on site continuing restoration efforts. A estimated time of restoration is currently not available. Additional information will be provided as soon as it becomes available."

  • Update
    Update

    The latest update from 123NET:

    "123NET splicing crews are currently on site to continue restoration efforts. A estimated time of restoration is currently not available. Additional information will be provided as soon as it becomes available."

  • Update
    Update

    We have received no additional updates from 123NET regarding efforts to repair their damaged fiber optic cable in Grandville. No estimated restoration timeframe has been provided.

    If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset.

  • Update
    Update

    The college's telephone circuit provider, 123NET, has identified a damaged fiber optic cable in the Grandville area that is causing outages from Wyoming to Holland. Their technicians are at the location of the damage and commencing with remediation efforts.

  • Update
    Update

    The college's telephone circuit provider (123NET) continues to experience a widespread outage. When using landline campus phones, calls are unable to be made to or received from off campus. Internal calls (i.e. using a 4-digit extension) are still possible.

    If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset.

  • Identified
    Identified

    We are working with our telephone service provider, 123NET, as they address widespread outages. Updates will be provided as available.

  • Investigating
    Investigating

    We're investing reports that the campus phones are not able to receive calls from or dial external phone numbers.

Apr 2026

Maintenance is scheduled for Banner Production at noon today.
  • Completed
    April 29, 2026 at 4:20 PM
    Completed
    April 29, 2026 at 4:20 PM
    Maintenance has completed successfully
  • In progress
    April 29, 2026 at 4:00 PM
    In progress
    April 29, 2026 at 4:00 PM
    Maintenance is now in progress
  • Planned
    April 29, 2026 at 4:00 PM
    Planned
    April 29, 2026 at 4:00 PM

    We are planning for maintenance on Banner Production at noon today. Banner administrative pages will be unavailable for approximately 20 minutes. Moodle, DegreeWorks and Argos will not be impacted.

Degree Works Data Unavailable
  • Resolved
    Resolved

    The issue has been resolved. All users can once again access all Degree Works data.

  • Identified
    Identified

    We have identified the issue and are restarting Degree Works.

  • Investigating
    Investigating

    CIT is investigating reports the Degree Works is not loading any information for students. You can login, but no information is displayed.

Maintenance is scheduled on Banner Production for Wednesday, April 29, 5:30AM - 7:00AM
  • Completed
    April 29, 2026 at 11:00 AM
    Completed
    April 29, 2026 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    April 29, 2026 at 9:30 AM
    In progress
    April 29, 2026 at 9:30 AM
    Maintenance is now in progress
  • Planned
    April 29, 2026 at 9:30 AM
    Planned
    April 29, 2026 at 9:30 AM

    Maintenance is scheduled on Banner Production for Wednesday, April 29, 5:30AM-7:00AM to apply important Financial Aid updates and perform server maintenance. Systems will be down for approximately 90 minutes. Moodle, Degree Works and Argos may not be available during this down-time.

    Note: The previously scheduled Maintenance window scheduled for Tuesday, April 28 at 5:30pm has been cancelled.

Issues for Hope Employees Logging into PeopleAdmin
  • Resolved
    Resolved

    After connecting with the vendor behind PeopleAdmin, we have resolved the issue. You are now once again able to access the system. Reach out to CIT if you encounter any issues with authenticating into the platform.

  • Investigating
    Investigating

    CIT has become aware that PeopleAdmin is having widespread issues with all of its clients for employees to login to the software. We are working with the vendor and update this page as they work to resolve it. The applicant login experience should not be affected.

Issue Connecting with FortiClient VPN
  • Resolved
    Resolved

    The issues with the FortiClient VPN system have been resolved. Please contact the CIT Help Desk if you experience problems.

  • Investigating
    Investigating

    A small subset of users on campus use the FortiClient VPN system to work with sensitive applications such as Banner. Those users may experience issues connecting. We are currently investigating and will post back when we learn more.

Apr 2026 to Jun 2026

Next