Hope College CIT - Notice history

Experiencing partially degraded performance

Notice history

Jul 2026

Banner/My College Account Maintenance
  • Completed
    July 16, 2026 at 9:30 AMUTC
    Completed
    July 16, 2026 at 9:30 AMUTC
    Maintenance has completed successfully
  • In progress
    July 16, 2026 at 9:00 AMUTC
    In progress
    July 16, 2026 at 9:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 16, 2026 at 1:30 AMUTC
    Planned
    July 16, 2026 at 1:30 AMUTC

    On 7/16/26, beginning at 5 am, the servers that host Banner and "My College Account" services will receive an update. As a result, several systems will be unavailable for up to 30 minutes. We hope to not take the entire time.

    Please note: Moodle and 1Hope are not affected by this work.

Server Hosting System Outage
  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. Specific server VMs that are affected are able to be migrated to other infrastructure as needed. If a service that you rely on continues to experience issues, please reach out and we will prioritize a fix for that service.

  • Investigating
    UTC
    Investigating

    We're looking into reports that several services that run on one of our on-campus servers aren't working as expected. This includes our digital signage software, signs.hope.edu. We'll update here when we know more.

Banner Production Maintenance to apply updates
  • Completed
    July 12, 2026 at 7:00 PMUTC
    Completed
    July 12, 2026 at 7:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 12, 2026 at 3:00 PMUTC
    In progress
    July 12, 2026 at 3:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 08, 2026 at 6:14 PMUTC
    Planned
    July 08, 2026 at 6:14 PMUTC

    We are planning for scheduled maintenance on Banner Production for Sunday, July 12 between 11:00AM - 3:00PM. Banner, Banner Self-Service, Argos, Moodle, B-lite will be unavailable at this time.

1Hope Login for Certain Services
  • Planned
    July 09, 2026 at 2:49 PMUTC
    Planned
    July 09, 2026 at 2:49 PMUTC

    Over the next hour, a few campus applications such as the library's EZ Proxy service and library computer logins may have intermittent login failures while an upgrade is performed.

  • Completed
    July 09, 2026 at 2:00 PMUTC
    Completed
    July 09, 2026 at 2:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 09, 2026 at 1:00 PMUTC
    In progress
    July 09, 2026 at 1:00 PMUTC
    Maintenance is now in progress
HVAC Monitoring System Outage
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We're looking into reports that Metasys, the building temperature control software, isn't working as expected. We'll update here when we know more.

Jun 2026

Modern Campus Planned Maintenance
  • Completed
    June 25, 2026 at 3:00 AMUTC
    Completed
    June 25, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    June 25, 2026 at 12:00 AMUTC
    In progress
    June 25, 2026 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 23, 2026 at 5:36 PMUTC
    Planned
    June 23, 2026 at 5:36 PMUTC

    The system we use to manage content on Hope.edu has a planned maintenance window at 8pm tonight. We expect interruption with our ability to make changes to the website during this time. If you have any website edits planned please wait until after this maintenance window has passed.

travel.hope.edu Outage
  • Resolved
    UTC
    Resolved

    travel.hope.edu is working again as expected. Sorry for the inconvenience. Please let the Help Desk know (cit@hope.edu or 616.395.7670) if you're still having issues.

  • Investigating
    UTC
    Investigating

    We're looking into reports that when users log into Terra Dotta Study Abroad, travel.hope.edu, they receive an error. It seems that you still log in successfully though. We are actively working with the vendor to learn more and will post here when we have an update.

Issues with EMS Web App
  • Resolved
    UTC
    Resolved

    It seems that performance has returned to expected levels and the EMS Web App is working again as expected. Please reach out if you have any more issues!

  • Identified
    UTC
    Identified

    We have received reports that logging in and navigating events.hope.edu continues to be very slow. We are working with the vendor on a solution. Thanks for your patience!

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating reports of issues with the EMS Web App at events.hope.edu taking many minutes to login before working. We have a ticket in with the software vendor.

May 2026

Maintenance is scheduled on Banner Production for Sunday, May 24, between 12pm and 1pm to apply an important Financial Aid patch.
  • Completed
    May 24, 2026 at 5:30 PMUTC
    Completed
    May 24, 2026 at 5:30 PMUTC
    Maintenance has completed successfully
  • In progress
    May 24, 2026 at 4:00 PMUTC
    In progress
    May 24, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • Planned
    May 24, 2026 at 4:00 PMUTC
    Planned
    May 24, 2026 at 4:00 PMUTC

    Maintenance is scheduled on Banner Production for Sunday, May 24, between 12pm and 1pm to apply an important Financial Aid patch. Systems will be down for approximately 30 minutes while the patch is applied.

Banner Maintenance Scheduled for this morning
  • Completed
    May 22, 2026 at 2:55 PMUTC
    Completed
    May 22, 2026 at 2:55 PMUTC
    Maintenance has completed successfully
  • In progress
    May 22, 2026 at 2:25 PMUTC
    In progress
    May 22, 2026 at 2:25 PMUTC
    Maintenance is now in progress
  • Planned
    May 22, 2026 at 2:25 PMUTC
    Planned
    May 22, 2026 at 2:25 PMUTC

    Oracle is performing a "forced" maintenance on several of our services this morning, 5/22/26, at 10:25am. Banner Production will NOT be impacted. The only service that may be impacted is Cashnet. The Maintenance outage should last approximately 30 minutes.

Scheduled maintenance for ChemCAD and VectorWorks license server
  • Completed
    May 21, 2026 at 6:00 PMUTC
    Completed
    May 21, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progress
    May 21, 2026 at 5:00 PMUTC
    In progress
    May 21, 2026 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    May 21, 2026 at 5:00 PMUTC
    Planned
    May 21, 2026 at 5:00 PMUTC

    ChemCAD and Vectorworks software will be unavailable today 1-2pm for maintenance on the license server.

Red server (aka "U: drive" and "Y: drive")
  • Completed
    May 19, 2026 at 11:45 AMUTC
    Completed
    May 19, 2026 at 11:45 AMUTC
    Maintenance has completed successfully
  • In progress
    May 19, 2026 at 11:00 AMUTC
    In progress
    May 19, 2026 at 11:00 AMUTC
    Maintenance is now in progress
  • Planned
    May 19, 2026 at 11:00 AMUTC
    Planned
    May 19, 2026 at 11:00 AMUTC

    On Tuesday (5/19) from 7:00am – 7:45am, the Red server (aka "U: drive" or "Y: drive") will be unavailable while hardware upgrades take place. During this time any files stored on that server, including Microsoft Access databases, will be unavailable. Google services, Moodle, Banner and others are not affected.

    If you experience difficulty connecting after the upgrades, please reboot your computer. Additional assistance is available by contacting the CIT Help Desk.

On campus phones not dialing/receiving externally
  • Resolved
    UTC
    Resolved

    Update from 123NET at 3:52am:

    "The emergency maintenance has been completed.

    Splicing crews have completed fiber restoration work at the affected site, and impacted circuits have stabilized. Our team will continue to monitor services to confirm stability following the repair. "

    If you experience issues with landline telephone service, please contact the CIT Help Desk.

  • Update
    UTC
    Update

    We have received no additional updates or estimates from 123NET.

    Posts here will become less frequent, however we will share any new substantive information as soon as we are able.

    Remember: If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset.

  • Update
    UTC
    Update

    Update from 123NET @ 8:24pm ET:

    "123NET splicing and construction crews are currently on site continuing restoration efforts. A estimated time of restoration is currently not available. Additional information will be provided as soon as it becomes available."

  • Update
    UTC
    Update

    The latest update from 123NET:

    "123NET splicing crews are currently on site to continue restoration efforts. A estimated time of restoration is currently not available. Additional information will be provided as soon as it becomes available."

  • Update
    UTC
    Update

    We have received no additional updates from 123NET regarding efforts to repair their damaged fiber optic cable in Grandville. No estimated restoration timeframe has been provided.

    If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset.

  • Update
    UTC
    Update

    The college's telephone circuit provider, 123NET, has identified a damaged fiber optic cable in the Grandville area that is causing outages from Wyoming to Holland. Their technicians are at the location of the damage and commencing with remediation efforts.

  • Update
    UTC
    Update

    The college's telephone circuit provider (123NET) continues to experience a widespread outage. When using landline campus phones, calls are unable to be made to or received from off campus. Internal calls (i.e. using a 4-digit extension) are still possible.

    If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset.

  • Identified
    UTC
    Identified

    We are working with our telephone service provider, 123NET, as they address widespread outages. Updates will be provided as available.

  • Investigating
    UTC
    Investigating

    We're investing reports that the campus phones are not able to receive calls from or dial external phone numbers.

May 2026 to Jul 2026

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