Hope College CIT - Notice history

Since last night's network update, all campus networks appear to have maintained stable connections and improved speeds. We anticipate the network speeds will continue to improve in the coming days. If you are still experiencing issues, please submit a ticket using the link in the upper-right corner of the CIT Help Desk website.

After the 5:30pm network update, the wireless connectivity and internet speed issues appear to have improved on all campus networks, and performance should be noticeably better. We will continue to monitor the network overnight. If you still experience issues, please reboot your device. If the issues persist after a reboot, please submit a ticket using the link in the upper-right corner of the CIT Help Desk website.

CIT is still working with our vendors to resolve the internet speed issues on campus. We’ve discovered a problem with the latest configuration of the equipment that runs our network. We have identified next steps, and we plan to reboot the access points on campus at 5:30pm tonight after making a configuration change. Devices may briefly disconnect from the internet during that time, though we anticipate any disruption will not exceed 10 minutes.

Our next update via email will be at 8pm. Please keep an eye on helpdesk.hope.edu for additional updates. Thank you for your understanding.

All campus WiFi networks are continuing to experience slow internet speeds, and we have received reports that some ethernet connections are also experiencing slowness.

We continue to work with our vendors to resolve this issue as soon and smoothly as possible. Updates will be posted here as we progress.

CIT is continuing to work with our vendors to fix the WiFi issues on campus. The low internet speeds are affecting all networks on campus, and interfere with accessing certain sites quickly, including Moodle, Banner and other systems. Updates will be posted here as we progress.

We're aware that WiFi is central to our community connecting to your Hope experience, and we are working to expedite the solution. Thank you for your understanding as we work toward resolution.

Overnight we implemented a change that should have improved some of the WiFi issues on campus. Devices will be able to connect now, but we are aware that internet speeds are down. We continue to work with our vendors to fix this issue. Updates will be posted here as we progress.

CIT continues to receive reports of WiFi issues on campus. We have reengaged the manufacturer to pursue efforts toward a solution. Updates will be posted here as they are available.

During the overnight hours on Sunday and throughout Monday, CIT has been working with the manufacturer of our wireless system to identify and resolve the issues being experienced on campus.

At approximately 5:25pm on Monday, a configuration change was made that should improve the situation. If you continue to experience issues, please reboot your device (computer, phone, etc.). If the issues persist after a reboot, please submit a ticket using the link in the upper-right corner of the CIT Help Desk website.

We are still monitoring the WIFI and implementing changes to improve connections.

We have implemented some changes to our WiFi system that we hope are increasing stability. We will be closely monitoring the result. Through the rest of the night and tomorrow. Please report an issue on the CIT Help Desk website if you continue to have problems in your area.

123Net identified a damaged fiber optic cable between Holland and Wyoming (MI) as the cause of today's problems with phone calls to/from campus. They have repaired the damage and indicated that everything should now be operating normally. If you experience issues with phone calls on campus landline phones, please contact the CIT Help Desk at cit@hope.edu or 616-395-7670.

While the provider has not yet provided confirmation, it appears that calls to and from off-campus are now working. Please contact the CIT Help Desk (616-395-7670 or cit@hope.edu) if you experience any issues.

We will provide another update once our provider has confirmed that the issue is resolved.

Our provider indicated that the issues are being caused by problems with fiber optic cable between Holland and Wyoming (MI). Multiple customers are affected and they said that resolution is likely (but not promised) within an hour.

We will provide another update no later than 10:00am ET.