Duration: 1 hour and 30 minutes

Affected Components: Banner Admin Pages

May 24, 16:00:00 GMT+0
Identified - Maintenance is scheduled on Banner Production for Sunday, May 24, between 12pm and 1pm to apply an important Financial Aid patch. Systems will be down for approximately 30 minutes while the patch is applied..

May 24, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

May 24, 17:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Cashnet

May 22, 14:25:00 GMT+0
Identified - Oracle is performing a "forced" maintenance on several of our services this morning, 5/22/26, at 10:25am. Banner Production will NOT be impacted. The only service that may be impacted is Cashnet. The Maintenance outage should last approximately 30 minutes. .

May 22, 14:25:01 GMT+0
Identified - Maintenance is now in progress.

May 22, 14:55:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: On-Campus Server Infrastructure

May 21, 17:00:00 GMT+0
Identified - ChemCAD and Vectorworks software will be unavailable today 1-2pm for maintenance on the license server..

May 21, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

May 21, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 45 minutes

Affected Components: On-Campus Server Infrastructure

May 19, 11:00:00 GMT+0
Identified - On Tuesday (5/19) from 7:00am – 7:45am, the Red server (aka "U: drive" or "Y: drive") will be unavailable while hardware upgrades take place. During this time any files stored on that server, including Microsoft Access databases, will be unavailable. Google services, Moodle, Banner and others are not affected. If you experience difficulty connecting after the upgrades, please reboot your computer. Additional assistance is available by [contacting the CIT Help Desk](helpdesk.hope.edu)..

May 19, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

May 19, 11:45:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 12 hours and 43 minutes

Affected Components: Campus Phones

May 13, 19:46:49 GMT+0
Investigating - We're investing reports that the campus phones are not able to receive calls from or dial external phone numbers. .

May 13, 19:51:48 GMT+0
Identified - We are working with our telephone service provider, 123NET, as they address widespread outages. Updates will be provided as available..

May 14, 08:29:51 GMT+0
Resolved - Update from 123NET at 3:52am: _"The emergency maintenance has been completed._ _Splicing crews have completed fiber restoration work at the affected site, and impacted circuits have stabilized. Our team will continue to monitor services to confirm stability following the repair. "_ If you experience issues with landline telephone service, please [contact the CIT Help Desk](helpdesk.hope.edu)..

May 13, 21:58:41 GMT+0
Identified - The college's telephone circuit provider, 123NET, has identified a damaged fiber optic cable in the Grandville area that is causing outages from Wyoming to Holland. Their technicians are at the location of the damage and commencing with remediation efforts..

May 13, 20:57:16 GMT+0
Identified - The college's telephone circuit provider (123NET) continues to experience a widespread outage. When using landline campus phones, calls are unable to be made to or received from off campus. Internal calls (i.e. using a 4-digit extension) are still possible. If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset..

May 13, 22:56:11 GMT+0
Identified - We have received no additional updates from 123NET regarding efforts to repair their damaged fiber optic cable in Grandville. No estimated restoration timeframe has been provided. If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset..

May 13, 23:39:26 GMT+0
Identified - The latest update from 123NET: _"123NET splicing crews are currently on site to continue restoration efforts. A estimated time of restoration is currently not available. Additional information will be provided as soon as it becomes available."_.

May 14, 00:39:49 GMT+0
Identified - Update from 123NET @ 8:24pm ET: _"123NET splicing and construction crews are currently on site continuing restoration efforts. A estimated time of restoration is currently not available. Additional information will be provided as soon as it becomes available."_.

May 14, 01:22:10 GMT+0
Identified - We have received no additional updates or estimates from 123NET. Posts here will become less frequent, however we will share any new substantive information as soon as we are able. **Remember:** If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset..

Duration: 1 hour and 20 minutes

Affected Components: My College Account (Banner Self-Service), Hope App Uptime Monitor

May 8, 20:52:32 GMT+0
Identified - CIT has received reports, and subsequently verified, that students, staff, and faculty are no longer seeing links to various resources in app.hope.edu. We verified that this was due to the vendor pushing a faulty update to the app. Every user at this time is able to see all "My College Account" Links. This includes the "Faculty" link for grade submission. We are working with the vendor to revert to previous settings so that all functionality is restored..

May 8, 21:35:00 GMT+0
Identified - We have all "My College Account" links available within the app. We will continue to work with the vendor..

May 8, 22:12:27 GMT+0
Resolved - This incident has been resolved. Thank you for your patience, and [let us know](https://helpdesk.hope.edu) if you have any more issues with the App..

Duration: 3 hours and 43 minutes

Affected Components: Sidearm Sports (athletics.hope.edu)

May 4, 14:33:25 GMT+0
Identified - Many Sidearm Sports websites, including the Hope Athletics site, remain unavailable. We have not received a restoration estimate or any additional updates from them..

May 4, 13:21:05 GMT+0
Identified - The Athletics website ([athletics.hope.edu](http://athletics.hope.edu)) is unavailable, as is the [site for the MIAA](miaa.org) and other schools. Sidearm Sports, the company that hosts those sites, appears to be experiencing an outage. Updates will be posted here as they are available..

May 4, 17:04:06 GMT+0
Resolved - Sidearm Sports has resolved their issues and [the Hope Athletics website](athletics.hope.edu) is once again available..

Duration: 20 minutes

Affected Components: Banner Admin Pages

Apr 29, 16:00:00 GMT+0
Identified - We are planning for maintenance on Banner Production at noon today. Banner administrative pages will be unavailable for approximately 20 minutes. Moodle, DegreeWorks and Argos will not be impacted. .

Apr 29, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 29, 16:20:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 14 minutes

Affected Components: Degree Works

Apr 29, 14:31:57 GMT+0
Investigating - CIT is investigating reports the Degree Works is not loading any information for students. You can login, but no information is displayed..

Apr 29, 14:39:17 GMT+0
Identified - We have identified the issue and are restarting Degree Works..

Apr 29, 14:45:34 GMT+0
Resolved - The issue has been resolved. All users can once again access all Degree Works data..

Duration: 1 hour and 30 minutes

Affected Components: ISE EnterpriseSchedule Job Scheduler, Spring 2024 Moodle, Schedule Planner (or College Scheduler), Intellecheck, Spring 2026 Moodle, Summer 2024 Moodle, Moodle Spaces, Schedule of Courses (schedule.hope.edu), Fall 2024 Moodle, Degree Works, Summer 2026 Moodle, Fall 2025 Moodle, Banner Document Management (BDM), PLUS Login, Banner Admin Pages, Summer 2025 Moodle, Spring 2025 Moodle, B-lite, Argos (prodevioci.hope.edu), PLUS Homepage, Ethos

Apr 29, 09:30:00 GMT+0
Identified - Maintenance is scheduled on Banner Production for Wednesday, April 29, 5:30AM-7:00AM to apply important Financial Aid updates and perform server maintenance. Systems will be down for approximately 90 minutes. Moodle, Degree Works and Argos may not be available during this down-time. Note: The previously scheduled Maintenance window scheduled for Tuesday, April 28 at 5:30pm has been cancelled..

Apr 29, 09:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 29, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 32 minutes

Affected Components: PeopleAdmin (jobs.hope.edu)

Apr 27, 18:08:11 GMT+0
Resolved - After connecting with the vendor behind PeopleAdmin, we have resolved the issue. You are now once again able to access the system. Reach out to CIT if you encounter any issues with authenticating into the platform..

Apr 27, 14:36:06 GMT+0
Investigating - CIT has become aware that PeopleAdmin is having widespread issues with all of its clients for employees to login to the software. We are working with the vendor and update this page as they work to resolve it. The applicant login experience should not be affected..

Duration: 21 hours and 25 minutes

Affected Components: On-Campus Server Infrastructure

Apr 28, 10:54:55 GMT+0
Resolved - The issues with the FortiClient VPN system have been resolved. Please [contact the CIT Help Desk](helpdesk.hope.edu) if you experience problems..

Apr 27, 13:30:00 GMT+0
Investigating - A small subset of users on campus use the FortiClient VPN system to work with sensitive applications such as Banner. Those users may experience issues connecting. We are currently investigating and will post back when we learn more..

Duration: 1 hour

Affected Components: Banner Admin Pages

Apr 23, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 23, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 23, 16:00:00 GMT+0
Identified - We are planning for scheduled maintenance on Banner TEST. Production environments (including Moodlle, DegreeWorks, Hope Advise) will NOT be impacted..

Duration: 28 minutes

Affected Components: Cashnet

Apr 22, 20:01:39 GMT+0
Investigating - We have received reports that some users are experiencing an error screen when logging into the online payment portal from the Hope App. We are currently investigating this issue..

Apr 22, 20:29:23 GMT+0
Resolved - The login issue for online payment through the Hope App has been resolved. If you continue to experience issues logging in, please submit at ticket to helpdesk.hope.edu..

Duration: 15 minutes

Affected Components: Banner Admin Pages, My College Account (Banner Self-Service)

Apr 22, 10:00:00 GMT+0
Identified - On 4/22/26, beginning at 6 am, the servers that host Banner and "My College Account" services will receive an update. As a result, several systems will be unavailable for up to 15 minutes. Please note: Moodle and 1Hope are not affected by this work..

Apr 22, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 22, 10:15:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours and 21 minutes

Affected Components: EMS Web App (events.hope.edu)

Apr 21, 12:36:33 GMT+0
Investigating - The reservation tablets outside of some meeting spaces are experiencing issues and displaying an "error" message. We are working with the vendor to resolve this issue. In the meantime, please check EMS for room availability..

Apr 21, 20:57:55 GMT+0
Resolved - This issue with reservation tablets has been resolved. Please [contact the CIT Help Desk](helpdesk.hope.edu) if you experience issues..

Duration: 15 minutes

Affected Components: Argos (prodevioci.hope.edu)

Apr 15, 15:30:00 GMT+0
Identified - Emergency maintenance is being performed on Argos Production at this time. Downtown-time should be approximately 1 hour with possibility of systems coming up sooner..

Apr 15, 15:44:45 GMT+0
Completed - The Argos Emergency maintenance has been completed..

Duration: 13 minutes

Affected Components: PLUS Login, Banner Admin Pages, B-lite, My College Account (Banner Self-Service), PLUS Homepage, Ethos

Apr 9, 12:43:11 GMT+0
Identified - A mistake has been corrected with this posting. As communicated in Hope Daily, this maintenance will begin at 9 pm, not 9 am..

Apr 10, 01:00:00 GMT+0
Identified - On Thursday, April 9, beginning at 9 pm, the servers that host Banner and "My College Account" services will receive an update. As a result, several systems will be unavailable for up to 20 minutes. Please note: Moodle and 1Hope are not affected by this work..

Apr 10, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 10, 01:12:57 GMT+0
Completed - Maintenance has completed successfully. All services are once again available. Reach out to CIT if you have any questions or concerns..

Duration: 1 hour and 42 minutes

Affected Components: Torque Drive

Apr 6, 18:31:02 GMT+0
Investigating - We are currently investigating this incident..

Apr 6, 20:12:56 GMT+0
Resolved - This incident has been resolved..

Duration: 9 days and 26 minutes

Affected Components: 1Hope Login, Spring 2024 Moodle, Print & Mail Services Print Shop Pro (printservices.hope.edu), Spring 2026 Moodle, Summer 2024 Moodle, Concerto (signs.hope.edu), Moodle Spaces, Fall 2024 Moodle, Summer 2026 Moodle, Fall 2025 Moodle, Summer 2025 Moodle, Spring 2025 Moodle

Apr 6, 12:00:00 GMT+0
Identified - Some configuration changes have caused some users to have issues connecting to any Hope Moodle pages (ex. courses202601.hope.edu). To fix the issue please clear your cache & cookies, here are instructions how to clear cookies on Chrome: [https://support.google.com/accounts/answer/32050](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop).

Apr 9, 20:29:24 GMT+0
Identified - Update - We've found that this issue is not limited to Moodle pages and can affect other Hope College sites (Hope Login, Print Shop Pro, etc.). We've also found that clearing cache and cookies does not resolve the issue for all users. If you are still unable to load Hope College sites in Chrome on a Mac after clearing cache and cookies, the issue is related to a macOS Screen Time content filter interfering with Chrome connections to our servers. Please follow the steps in this article to resolve it: <https://helpdesk.hope.edu/kb/article/107-chrome-not-loading-hope-college-websites-on-mac/> If you continue to have issues accessing any Hope College sites, submit a ticket at [helpdesk.hope.edu](http://helpdesk.hope.edu) or stop by the CIT Office on the backside of Durfee..

Apr 15, 12:26:10 GMT+0
Resolved - This issue should now be resolved for all. Please [contact the CIT Help Desk](helpdesk.hope.edu) with any problems or concerns..

Apr 7, 18:16:56 GMT+0
Identified - We've identified the issue accessing Moodle is mostly affecting Apple computers. If you still have issues after clearing cache and cookies you'll need to delete your chrome profile and re-create it fresh. You can follow the instructions here to remove a chrome profile: <https://helpdesk.hope.edu/kb/article/106-manage-chrome-profiles/#remove-profiles-google-chrome>.

Duration: 1 day, 18 hours and 3 minutes

Affected Components: On-Campus Server Infrastructure

Apr 2, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 2, 14:42:02 GMT+0
Completed - The SMBSCI server (aka Torque3) has been moved to new hardware and is now available for use. Please [contact the CIT Help Desk](helpdesk.hope.edu) with any issues or questions..

Apr 2, 14:00:00 GMT+0
Identified - On Thursday 4/2 between 10:00am - 11:00am, the SMBSCI server (aka Torque3) will be unavailable while it is moved to new hardware. This server is used primarily by faculty and students in Computer Science, Engineering and Physics..

Duration: 1 hour and 25 minutes

Affected Components: ISE EnterpriseSchedule Job Scheduler, Spring 2024 Moodle, Schedule Planner (or College Scheduler), Intellecheck, Spring 2026 Moodle, Summer 2024 Moodle, , , Schedule of Courses (schedule.hope.edu), Fall 2024 Moodle, Degree Works, Summer 2026 Moodle, Fall 2025 Moodle, Banner Document Management (BDM), PLUS Login, Banner Admin Pages, Summer 2025 Moodle, Spring 2025 Moodle, B-lite, Argos (prodevioci.hope.edu), My College Account (Banner Self-Service), PLUS Homepage, Ethos, Banner → Moodle →

Apr 1, 00:00:00 GMT+0
Identified - On Tuesday, March 31, beginning at 8 pm, the servers that host Banner and "My College Account" services will receive an update. As a result, several systems will be unavailable for up to 2 hours. We hope to not take the entire time. Please note: Moodle will be set to maintenance mode during this period and will be unavailable for use. 1Hope is not affected by this work..

Apr 1, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 1, 01:24:31 GMT+0
Completed - Maintenance has completed successfully. All affected applications and services are once again available. Thank you!.

Duration: 4 hours

Affected Components: CIT Ticketing System (helpdesk.hope.edu)

Mar 29, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 29, 06:30:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 29, 02:30:00 GMT+0
Identified - The software that powers [helpdesk.hope.edu](http://helpdesk.hope.edu) will be temporarily unavailable while maintenance is performed. The ticket submission form, checking status of existing tickets, and browsing the knowledgebase may be unavailable during this time. Emails received during this window will be put on hold and processed after the downtime has been completed..

Duration: 32 minutes

Affected Components: Torque Drive

Mar 27, 18:31:49 GMT+0
Investigating - We're looking into reports that the Torque Drive isn't working as expected. We'll update here when we know more..

Mar 27, 19:04:15 GMT+0
Resolved - This incident has been resolved. If you continue to have issues please submit a ticket at helpdesk.hope.edu.

Duration: 18 minutes

Affected Components: CIT Ticketing System (helpdesk.hope.edu)

Mar 26, 14:39:07 GMT+0
Resolved - The upstream issues have been resolved, and [helpdesk.hope.edu](http://helpdesk.hope.edu) is working once again. Thank you for your patience and let us know ([cit@hope.edu](mailto:cit@hope.edu) or x7670) if you continue to have issues..

Mar 26, 14:21:10 GMT+0
Investigating - The system powering [helpdesk.hope.edu](http://helpdesk.hope.edu) is currently experiencing issues. We'll update here when we know more. <https://status.happyfox.com/>.

Duration: 30 minutes

Affected Components: Intellecheck, Argos (prodevioci.hope.edu)

Mar 19, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance of Argos and Intellicheck in production during that time. Downtime should be less than 30 minutes..

Mar 19, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 19, 01:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 9 hours and 21 minutes

Affected Components: Banner Admin Pages, B-lite

Mar 6, 21:55:13 GMT+0
Resolved - Authentication into Banner and Blite continued to work through out the day. We are resolving this incident. If you encounter any issues, please contact CIT at [helpdesk.hope.edu](http://helpdesk.hope.edu)..

Mar 6, 12:33:44 GMT+0
Investigating - CIT is investigating issues with logging into Banner and users not receiving the MFA email..

Mar 6, 13:00:41 GMT+0
Monitoring - We have identified the issue with authenticating into Banner and Blite and issued a fix. It seems the email server that provides MFA email authentication into Banner was affected by the other local campus server issues this morning. Using Banner and Blite is once again available and we will continue to monitor this issue..

Duration: 9 hours and 15 minutes

Affected Components: 1Hope Login, Summer 2026 Moodle, Spring 2024 Moodle, Print & Mail Services Print Shop Pro (printservices.hope.edu), Spring 2026 Moodle, Summer 2024 Moodle, Moodle Spaces, Fall 2024 Moodle, Fall 2025 Moodle, Spring 2025 Moodle, Summer 2025 Moodle, On-Campus Server Infrastructure

Mar 6, 21:36:34 GMT+0
Resolved - All services are operating as normal. CIT will continue observe the systems throughout the weekend. Please [report any issues to the CIT Help Desk](helpdesk.hope.edu)..

Mar 6, 12:21:40 GMT+0
Investigating - We are currently investigating issues loading the 1Hope email login page. If you're already signed in you should have no issue. As a workaround you can go to [accounts.google.com](http://accounts.google.com) and type your whole Hope email address..

Mar 6, 12:38:33 GMT+0
Identified - We are investigating issues with the server infrastructure supporting these services. We believe 1Hope should be working again. We are currently investigating other services, including printing software in Print & Mail..

Mar 6, 12:45:08 GMT+0
Identified - 1Hope and Print Services restored. We have also found that Spring 2026 Moodle is slower than usual. We are investigating this new issue..

Mar 6, 13:28:24 GMT+0
Identified - Users are able to access Moodle but is take longer than usual to login. We are currently working on mitigating this issue..

Mar 6, 13:46:19 GMT+0
Identified - We are finding that going to [1.hope.edu](http://1.hope.edu) is also experiencing issues. The root of the problem is the infrastructure supporting Hope DNS records (how the internet interacts with website URLs) is seeing degraded performance. We know what needs to be fixed and are currently working through that..

Mar 6, 14:20:29 GMT+0
Identified - 1Hope again seems to be operational without issue. Continuing our work with Moodle..

Mar 6, 14:54:40 GMT+0
Identified - The Summer 2026 Moodle instance is unavailable. Efforts to restore are underway..

Mar 6, 15:53:09 GMT+0
Monitoring - Access to Moodle and affected services has been restored. We are continuing to monitor the situation. Please submit a ticket to [helpdesk.hope.edu](http://helpdesk.hope.edu) if you continue to experience issues..

Duration: 49 minutes

Affected Components: On-Campus Server Infrastructure

Mar 6, 12:00:00 GMT+0
Identified - On Friday 3/6 between 7:00am - 8:00am, the SMBSCI server (aka Torque3) will be unavailable while it is moved to new hardware. This server is used primarily by faculty and students in Computer Science, Engineering and Physics..

Mar 6, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 6, 12:48:56 GMT+0
Completed - We were unable to move SMBSCI (Torque3) to its new hardware this morning. This work will be rescheduled for Spring Recess..

Duration: 5 hours

Affected Components: On-Campus Server Infrastructure

Mar 6, 00:00:00 GMT+0
Identified - We are planning on doing upgrades to the underlying infrastructure that powers our on-campus servers. We do not anticipate any user-facing outages or issues..

Mar 6, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 6, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Spring 2026 Moodle

Mar 3, 12:00:00 GMT+0
Identified - We will be conducting maintenance on the Spring 2026 instance of Moodle on Tuesday, March 3 between 7am-8am. Courses will still be available, however you may experience some slowness during the maintenance window..

Mar 3, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 3, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: ISE EnterpriseSchedule Job Scheduler, Schedule Planner (or College Scheduler), Intellecheck, , Schedule of Courses (schedule.hope.edu), Degree Works, Banner Document Management (BDM), PLUS Login, Banner Admin Pages, B-lite, Argos (prodevioci.hope.edu), My College Account (Banner Self-Service), Ethos, PLUS Homepage, Banner →

Mar 1, 16:00:00 GMT+0
Identified - On Sunday, March 1, beginning at 11 am, the servers that host Banner and "My College Account" services will receive an update. As a result, several systems will be unavailable for up to 2 hours. We hope to not take the entire time. Please note: 1Hope and Moodle are not affected by this work..

Mar 1, 16:00:00 GMT+0
Completed - This maintenance will no longer take place this weekend. We will reschedule for a different time in the future with advance notice..

Duration: 2 days, 14 hours and 7 minutes

Affected Components: Spring 2024 Moodle, Spring 2026 Moodle

Feb 27, 23:38:05 GMT+0
Identified - A change that we made to our Moodle site in preparation to a banner upgrade inadvertently affected students abilities to see their courses. We are working on regaining that access..

Feb 28, 00:44:37 GMT+0
Monitoring - We are still investigating the cause of Moodle un-enrolling courses, however we have implemented a fix which appears resolve this issue. If you are encountering this, please log out and back in again. We will continue to monitor this issue over the next few days..

Mar 2, 13:44:45 GMT+0
Resolved - Moodle courses continued to remain available and operational over the weekend. If you encounter issues with your Moodle courses, reach out to CIT at [helpdesk.hope.edu](http://helpdesk.hope.edu) or x7670..

Duration: 1 hour

Affected Components: On-Campus Server Infrastructure

Feb 26, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 26, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 26, 12:00:00 GMT+0
Identified - On Thursday, 2/26, between 7:00am - 8:00am, the NASDI server (used for storing instrument data in the Natural & Applied Sciences Division) will be unavailable while it is moved to new hardware..

Duration: 30 minutes

Affected Components: My College Account (Banner Self-Service)

Feb 25, 01:00:00 GMT+0
Identified - Faculty and Finance Self-Service will have a 10 minute disruption between 8:00 and 8:30 pm on Tuesday, 2/24, while we restart the service to incorporate some configuration changes..

Feb 25, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 25, 01:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: My College Account (Banner Self-Service)

Feb 21, 03:00:00 GMT+0
Identified - Faculty Self-Service will have a 10 minute disruption between 10:00 and 10:30 pm on Friday, 2/20, while we restart the service to incorporate some configuration changes..

Feb 21, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 21, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 days and 45 minutes

Affected Components: bookstore.hope.edu (Online Store)

Feb 20, 15:30:00 GMT+0
Investigating - The software provider for [bookstore.hope.edu](http://bookstore.hope.edu) is currently experiencing issues and the online store is unavailable. We will update here when we learn more..

Feb 24, 21:38:41 GMT+0
Identified - Work continues with our software vendor that powers bookstore.hope.edu. We hope to have the store fully up and running before the end of this week..

Feb 27, 16:14:38 GMT+0
Resolved - The software provider for [**bookstore.hope.edu**](http://bookstore.hope.edu) has resolved the issues and the site is now available..

Feb 20, 21:58:20 GMT+0
Investigating - We are continuing to work with the software provider that powers bookstore.hope.edu. We expect to have the issue fully resolved early next week. Thank you for your patience. The bookstore is [open 11 a.m. – 4 p.m. on Saturday the 21st](https://hope.edu/offices/bookstore/hours-location.html) for in-person sales, and is available for questions via phone at [616.395.7833](tel:16163957833)..

Duration: 1 hour

Affected Components: Campus WiFi, Campus Ethernet, Campus DNS Servers, On-Campus Server Infrastructure

Feb 17, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 17, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 17, 12:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Internet service disruptions are expected during this time..

Duration: 15 days

Affected Components: Campus Phones

Feb 16, 17:00:00 GMT+0
Completed - Maintenance has completed successfully..

Feb 16, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 16, 12:58:19 GMT+0
Completed - Maintenance will be extended until 10am..

Feb 16, 13:01:45 GMT+0
Identified - Maintenance is now in progress..

Feb 16, 11:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Calling will be disrupted during this time..

Duration: 45 minutes

Affected Components: Campus Printers

Feb 16, 10:15:01 GMT+0
Identified - Maintenance is now in progress.

Feb 16, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 16, 10:15:00 GMT+0
Identified - PaperCut, the server than controls print jobs across campus, will be reconfigured during this time. Printing may be disrupted for brief intervals during this window..

Duration: 2 days, 15 hours and 53 minutes

Affected Components: Print & Mail Services Print Shop Pro (printservices.hope.edu)

Feb 13, 21:22:03 GMT+0
Investigating - Printservices website is currently unavailable. This status will be updated as more information is available..

Feb 13, 22:36:30 GMT+0
Monitoring - [Printservices.hope.edu](http://Printservices.hope.edu) is back online and are currently monitoring the result..

Feb 16, 13:15:10 GMT+0
Resolved - This incident has been resolved..

Duration: 7 days, 6 hours and 5 minutes

Affected Components: Spring 2024 Moodle, Summer 2024 Moodle, Fall 2024 Moodle, Fall 2025 Moodle, Spring 2025 Moodle, Summer 2025 Moodle, On-Campus Server Infrastructure

Feb 13, 12:25:38 GMT+0
Investigating - We are currently investigating issues with the server system that hosts [math.hope.edu](http://math.hope.edu), webbucket, and 2025-earlier Moodle courses. We will update when we learn more..

Feb 16, 13:12:22 GMT+0
Identified - 2024 and older Moodle are still inaccessible..

Feb 16, 19:04:34 GMT+0
Monitoring - All Moodle instances are fixed except for Fall 2024..

Feb 20, 18:30:13 GMT+0
Resolved - All Moodle instances should once again be accessible. Thanks for your patience and let us know ([cit@hope.edu](mailto:cit@hope.edu) or [x7670](tel:16163957670)) if you continue to have any issues!.

Duration: 4 days and 29 minutes

Affected Components: Schedule Planner (or College Scheduler), Spring 2026 Moodle, Print & Mail Services Print Shop Pro (printservices.hope.edu)

Feb 16, 19:03:17 GMT+0
Resolved - This incident has been resolved..

Feb 12, 18:34:22 GMT+0
Investigating - Spring 2026 Moodle, printservices.hope.edu, and possibly other services are currently experiencing some slowness in loading. We are investigating..

Duration: 4 hours and 12 minutes

Affected Components: Spring 2026 Moodle, Concerto (signs.hope.edu), On-Campus Server Infrastructure

Feb 11, 13:50:16 GMT+0
Investigating - We are currently investigating issues with the server system that hosts [schedule.hope.edu](http://schedule.hope.edu) and will update when we learn more..

Feb 11, 14:03:53 GMT+0
Investigating - [schedule.hope.edu](http://schedule.hope.edu), [printservices.hope.edu,](http://printservices.hope.edu) [signs.hope.edu](https://signs.hope.edu), and possibly other services are affected by the degraded server infrastructure. We are still investigating..

Feb 11, 14:28:14 GMT+0
Monitoring - The server infrastructure that was experiencing issues seems to be recovering, and services are available again. We are still investigating the root cause..

Feb 11, 16:06:28 GMT+0
Investigating - The issues seem to also be intermittently affecting other systems, such as Spring 2026 Moodle ([courses202601.hope.edu](https://courses202601.hope.edu)). We are still actively investigating the incident..

Feb 11, 16:18:31 GMT+0
Identified - We have implemented an attempted fix and are awaiting the result..

Feb 11, 16:28:57 GMT+0
Monitoring - We have completed all of the fixes and are currently monitoring the result. The affected services seem to be working as expected again. Please contact the Help Desk at [cit@hope.edu](mailto:cit@hope.edu) or [616.395.7670](tel://16163957670) if you continue to have issues..

Feb 11, 18:02:03 GMT+0
Resolved - We believe the fixes worked as expected and this incident is now fully resolved. Let us know if you have see any other lingering issues!.

Duration: 30 minutes

Feb 9, 14:03:41 GMT+0
Investigating - We are currently investigating this incident. This has no impact on Banner PRODUCTION nor any other associated systems..

Feb 9, 14:33:34 GMT+0
Resolved - This incident has been resolved. Banner TEST should now be available. Please reach out to CIT if you encounter any issues..

Duration: 23 minutes

Affected Components: Schedule Planner (or College Scheduler), ISE EnterpriseSchedule Job Scheduler, Intellecheck, Banner Document Management (BDM), Schedule of Courses (schedule.hope.edu), Degree Works, , PLUS Login, Banner Admin Pages, B-lite, Argos (prodevioci.hope.edu), My College Account (Banner Self-Service), Ethos, PLUS Homepage, Banner →

Feb 4, 03:30:00 GMT+0
Identified - On February 3, between 10:30 - 11:00 pm, Banner and My College Account will see a fifteen minute disruption while we perform maintenance..

Feb 4, 03:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 4, 03:52:41 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 day, 2 hours and 10 minutes

Affected Components: 1Hope Login

Jan 29, 16:29:34 GMT+0
Resolved - This incident has been resolved..

Jan 28, 14:19:14 GMT+0
Investigating - We’re currently investigating an issue affecting newly created users at [hope.edu](http://hope.edu) who encounter a 400 error after attempting to sign in via our SSO page. Existing accounts remain unaffected. Thank you for your patience as we work with Google to resolve this..

Duration: 16 hours and 58 minutes

Jan 26, 21:35:41 GMT+0
Investigating - We are aware that many faculty are unable to access their class lists through the Hope App. As an alternative, you can access a class list available through Moodle if you have access to that. CIT is working to analyze and resolve the issue as quickly as possible..

Jan 27, 14:33:13 GMT+0
Resolved - This incident has been resolved. You should be able to access your class lists now. Thank you for your patience..

Duration: 4 days, 19 hours and 34 minutes

Affected Components: Campus Printers

Jan 22, 18:17:35 GMT+0
Investigating - CIT is investigating reports that people with personal Mac computers are unable to utilize Mobility Print to print to college printers. An alternative is to use Hope owned residence halls and library computers while this issue is active..

Jan 27, 13:51:48 GMT+0
Resolved - This incident has been resolved..

Duration: 31 minutes

Affected Components: My College Account (Banner Self-Service)

Jan 21, 01:59:34 GMT+0
Investigating - We are currently investigating reports of issues loading My College Account in the Hope App..

Jan 21, 02:30:56 GMT+0
Resolved - This incident has been resolved..