tag:status.hope.edu,2005:/history Hope College CIT Status - Incident history 2026-09-03T15:02:01.520+00:00 Hope College CIT tag:status.hope.edu,2005:Incident/cmtlnoe11gi5g0rpwt7unxn5t 2026-09-03T15:02:01.520+00:00 2026-09-03T15:02:01.660+00:00 Some users are experiencing slow load times and page errors when accessing New Quizzes Type: Incident

Duration: 2 days, 7 hours and 20 minutes

Affected Components: Instructure → Canvas → Canvas LMS

Sep 3, 15:02:01 GMT+0
Investigating - We are currently investigating this issue..

Sep 3, 15:14:35 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Sep 3, 15:37:54 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Sep 3, 15:57:22 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hope.edu,2005:Incident/cmtk1mw0a00gp0wpavbqckpng 2026-09-02T11:59:28.787+00:00 2026-09-02T11:59:28.787+00:00 FortiClient/ZTNA Remote Access Not Connecting Type: Incident

Affected Components: FortiClient Remote Access - VPN/ZTNA

Sep 2, 11:59:28 GMT+0
Investigating - Remote access for FortiClient/ZTNA is currently unavailable. Users aren't able to connect to secure campus resources from off-campus. We are currently investigating this issue and will post updates as available..

]]> tag:status.hope.edu,2005:Incident/cmtizgzq008he13mfxfbsxvas 2026-09-01T18:11:08.168+00:00 2026-09-01T18:11:08.168+00:00 Login Issues with the Health Center Patient Portal Type: Incident

Duration: 1 day, 23 hours and 27 minutes

Affected Components: Health Center Patient Portal (Medicat)

Sep 1, 18:11:08 GMT+0
Investigating - We are currently working with the vendor of the Health Center's patient portal software to get logins working once again with your 1Hope Accounts. We will post here when we have any updates..

Sep 2, 19:48:11 GMT+0
Resolved - We have worked with the vendor to resolve the issue. Logging in with a 1Hope Account should work once again with [patient-hope.medicatconnect.com](https://patient-hope.medicatconnect.com/). Please reach out to the Help Desk ([cit@hope.edu](mailto:cit@hope.edu), or [616.395.7670](tel:16163957670)) if you have any further issues!.

Sep 3, 12:55:17 GMT+0
Investigating - Students are once again unable to login to the Patient Accounts with the Health Center. CIT is working with the vendor to diagnose the issue..

Sep 3, 15:13:44 GMT+0
Monitoring - Logins appear to now be working again after working with the vendor. Please contact CIT if you experience any issues logging in..

Sep 3, 17:37:51 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hope.edu,2005:Incident/cmticjivoaayf0rpwhvxkptyo 2026-09-01T07:26:33.125+00:00 2026-09-01T07:26:33.255+00:00 SIN Users getting a Website is under heavy Load (request timed out) Type: Incident

Duration: 1 day, 3 hours and 2 minutes

Affected Components: Instructure → Canvas → Canvas LMS

Sep 1, 07:26:33 GMT+0
Investigating - We are currently investigating this issue..

Sep 1, 07:41:53 GMT+0
Investigating - We are continuing to investigate this issue..

Sep 1, 07:46:45 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Sep 1, 07:53:35 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hope.edu,2005:Incident/cmti1gwp68tb60kpwc3v8mo13 2026-09-01T02:16:44.079+00:00 2026-09-01T02:16:44.179+00:00 Some users in the Asia-Pacific region are experiencing slowness or page errors in Canvas. Type: Incident

Duration: 1 day, 9 hours and 52 minutes

Affected Components: Instructure → Canvas → Canvas LMS

Sep 1, 02:16:44 GMT+0
Investigating - We are currently investigating this issue..

Sep 1, 02:50:36 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hope.edu,2005:Incident/cmthjfy0h8hau0rpw6qxbez0a 2026-08-31T17:49:49.859+00:00 2026-08-31T21:53:52.979+00:00 PDX Users getting a Website is under heavy Load (request timed out) Type: Incident

Duration: 13 days, 5 hours and 2 minutes

Affected Components: Instructure → Canvas → Canvas LMS

Aug 31, 21:53:52 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Aug 31, 22:26:46 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Aug 31, 17:49:49 GMT+0
Investigating - We are currently investigating this issue..

Aug 31, 18:12:23 GMT+0
Investigating - We are continuing to investigate this issue..

Aug 31, 18:42:45 GMT+0
Investigating - We are continuing to investigate this issue..

Aug 31, 23:06:52 GMT+0
Resolved - This incident has been resolved..

Aug 31, 19:08:16 GMT+0
Investigating - We are continuing to investigate this issue..

Aug 31, 19:39:23 GMT+0
Investigating - We are continuing to investigate this issue..

Aug 31, 20:11:13 GMT+0
Investigating - We are continuing to investigate this issue, but we believe we have currently mitigated the error users were receiving..

Aug 31, 20:21:58 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Aug 31, 21:04:41 GMT+0
Monitoring - We are continuing to monitor for any further issues..

]]> tag:status.hope.edu,2005:Incident/cmthj0uvk0b3v13o1saov0fsv 2026-08-31T17:43:00.822+00:00 2026-08-31T17:43:00.822+00:00 Canvas Unresponsive Type: Incident

Duration: 3 hours and 28 minutes

Affected Components: Instructure → Canvas → Canvas LMS

Aug 31, 17:43:00 GMT+0
Investigating - Canvas is currently experiencing degraded performance. We are monitoring their status page and will update as we receive more information from the vendor..

Aug 31, 17:49:24 GMT+0
Investigating - CIT called Canvas/Instructure support. It is confirmed that there is an outage by Canvas engineers and they are investigating the cause. They hope to soon update their outage page at <https://status.instructure.com/>..

Aug 31, 21:10:31 GMT+0
Resolved - Canvas seems to have returned to normal responsiveness and load times. Instructure will continue to post updates at <https://status.instructure.com/> as they dig into the root cause..

]]> tag:status.hope.edu,2005:Incident/cmtfudrui0at81co3bai7j33v 2026-08-30T13:25:20.501+00:00 2026-08-30T13:25:20.501+00:00 Issues logging into Bookstore online Type: Incident

Duration: 8 hours and 8 minutes

Affected Components: bookstore.hope.edu (Online Store)

Aug 30, 13:25:20 GMT+0
Investigating - Users are getting an error about ReCaptcha when logging into the bookstore website. The Bookstore is working with that software vendor to resolve it..

Aug 30, 21:33:45 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hope.edu,2005:Incident/cmtcwjyjp00kb1nmqfi18v2xl 2026-08-28T12:02:50.712+00:00 2026-08-28T12:02:50.712+00:00 Logging into People Admin Type: Incident

Duration: 2 hours and 24 minutes

Affected Components: PeopleAdmin (jobs.hope.edu)

Aug 28, 12:02:50 GMT+0
Investigating - CIT has received reports that the authentication switch over with PeopleAdmin is experiencing issues. We are currently working with HR and the vendor to diagnose and work towards a fix..

Aug 28, 14:26:31 GMT+0
Resolved - Signing in with Google into PeopleAdmin is now working. All employees should be able to once again login to PeopleAdmin. Please reach out to CIT if you encounter any more issues..

]]> tag:status.hope.edu,2005:Maintenance/cmt8sd5o203pn0lp2t74fmip7 2026-08-25T17:00:00.000+00:00 2026-08-25T14:54:30.395+00:00 Moodle Accessibility Software (Panorama) Update Type: Maintenance

Duration: 2 hours and 4 minutes

Affected Components: Fall 2026 Moodle

Aug 25, 14:54:30 GMT+0
Identified - We are updating Panorama, the accessibility software used for Moodle, to a newer version. This should not cause any downtime, but you may notice the green accessibility icons briefly disappear and appear on your courses and assignments during the update..

Aug 25, 16:58:02 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.hope.edu,2005:Maintenance/cmt7kcunm089r1anh60tfg2aw 2026-08-25T10:00:00.000+00:00 2026-08-24T18:22:33.023+00:00 Banner Production Maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Banner Admin Pages

Aug 24, 18:22:33 GMT+0
Identified - We are planning for a scheduled maintenance on Banner production to apply important Financial Aid updates 8/25/26 at 6:00AM..

Aug 25, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 25, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.hope.edu,2005:Maintenance/cmt7l82x1055l1anuth6c4ffk 2026-08-24T23:00:00.000+00:00 2026-08-24T18:46:50.062+00:00 Scheduled Server Maintenance Type: Maintenance

Duration: 1 hour

Affected Components: On-Campus Server Infrastructure

Aug 24, 18:46:50 GMT+0
Identified - Server maintenance is scheduled for a few systems. Actual downtime should be less than 5 minutes. If you experience any issues please try again and if it persists submit a ticket..

Aug 24, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 25, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.hope.edu,2005:Incident/cmthizt1d06bf13mv1azt6fmz 2026-08-24T15:58:57.093+00:00 2026-08-24T15:58:57.168+00:00 Some users may not be receiving Multi-Factor Authentication SMS messages when logging into Canvas Type: Incident

Duration: 5 days, 11 hours and 19 minutes

Affected Components: Instructure → Canvas → Canvas LMS

Aug 24, 15:58:57 GMT+0
Investigating - We are currently investigating this issue..

Aug 24, 16:15:16 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Aug 24, 17:56:08 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Aug 24, 18:10:16 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hope.edu,2005:Maintenance/cmt1w26t601lm1apl8hvqxmzg 2026-08-24T13:00:00.000+00:00 2026-08-24T13:00:01.000+00:00 Tableau Type: Maintenance

Duration: 49 minutes

Affected Components: Tableau (analytics.hope.edu)

Aug 24, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 24, 13:49:30 GMT+0
Completed - Maintenance has completed successfully..

Aug 20, 19:03:34 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.hope.edu,2005:Incident/cmt7660es04rn0rnhag1co3hq 2026-08-24T11:45:19.460+00:00 2026-08-24T11:45:19.460+00:00 Banner Outage Type: Incident

Duration: 29 minutes

Affected Components: Banner Document Management (BDM), B-lite, Banner Admin Pages

Aug 24, 11:45:19 GMT+0
Investigating - We're looking into reports that Banner isn't working as expected. We'll update here when we know more..

Aug 24, 12:14:05 GMT+0
Resolved - The authentication page into Banner experienced an issue this morning. It is now fixed. Everyone should be able to login to Banner Admin Pages again. Reach out to CIT if you experience any more issues..

]]> tag:status.hope.edu,2005:Incident/cmthizt1u06bk13mvq327jyze 2026-08-24T02:42:52.696+00:00 2026-08-24T02:42:52.786+00:00 Some Canvas users may experience degraded media playback Type: Incident

Duration: 2 days, 13 hours and 45 minutes

Affected Components: Instructure → Canvas → Canvas LMS

Aug 24, 02:42:52 GMT+0
Investigating - We are currently investigating this issue..

Aug 24, 02:46:23 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Aug 24, 03:30:27 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Aug 24, 03:30:57 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Aug 24, 03:44:38 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hope.edu,2005:Incident/cmthizt1g06bh13mvkeb9jz06 2026-08-21T16:07:43.690+00:00 2026-08-21T16:07:43.780+00:00 Some users are experiencing Slowness with Outcomes Type: Incident

Duration: 2 days and 5 minutes

Affected Components: Instructure → Canvas → Canvas LMS

Aug 21, 16:07:43 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Aug 21, 16:07:59 GMT+0
Identified - We are continuing to work on a fix for this issue..

Aug 21, 16:55:49 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hope.edu,2005:Incident/cmt1ngule0e9s1ameubx6ylzy 2026-08-20T15:03:00.992+00:00 2026-08-20T16:58:14.570+00:00 Issues with Calling to/from off-campus Type: Incident

Duration: 21 hours and 9 minutes

Affected Components: Campus Phones

Aug 20, 16:58:14 GMT+0
Identified - The vendor is working on a fix for the phone system outage. They do not have an estimation for restoration..

Aug 21, 12:11:35 GMT+0
Resolved - Campus phones are fully functional again..

Aug 20, 15:03:00 GMT+0
Investigating - Calls are not working to/from campus. We're working on it! On-campus calling still works..

]]> tag:status.hope.edu,2005:Incident/cmt048osg0egb0yo0h0xkftjg 2026-08-19T13:17:00.914+00:00 2026-08-19T13:17:00.914+00:00 Server infrastructure Outage Type: Incident

Duration: 1 day, 1 hour and 21 minutes

Affected Components: On-Campus Server Infrastructure, Fall 2025 Moodle

Aug 19, 13:17:00 GMT+0
Identified - We're looking into reports that several services that run on one of our on-campus servers aren't working as expected. This includes 2025 Moodle, math.hope.edu, and others. We'll update here when we know more..

Aug 20, 14:38:04 GMT+0
Resolved - We believe the affected server has stabilized and services are back to normal. Please reach out to the Help Desk ([cit@hope.edu](mailto:cit@hope.edu) or [616.395.7670](tel:16163957670)) if you have any more issues..

]]> tag:status.hope.edu,2005:Maintenance/cmsyu3np602nm0ro0mbwpahsq 2026-08-18T21:30:00.000+00:00 2026-08-18T15:45:25.130+00:00 Degree Works Production Maintenance tonight, Tuesday, August 18 5:30PM. Type: Maintenance

Duration: 1 hour

Affected Components: Degree Works

Aug 18, 15:45:25 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Aug 18, 21:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 18, 22:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.hope.edu,2005:Maintenance/cmsyujb0i0axv1bmlw8ukteoe 2026-08-18T18:00:00.000+00:00 2026-08-18T15:57:34.736+00:00 Scheduled maintenance for Type: Maintenance

Duration: 9 hours

Affected Components: On-Campus Server Infrastructure

Aug 18, 15:57:34 GMT+0
Identified - We will be performing additional maintenance on servers starting at 2pm today, for 24 hours. We don't anticipate any user-facing outages, but please reach out to the Help Desk if you experience any issues today or tomorrow with services that are hosted on-campus..

Aug 18, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 19, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.hope.edu,2005:Incident/cmsymga6x08uq0zjwgdxowvhp 2026-08-18T12:11:16.495+00:00 2026-08-18T13:20:11.403+00:00 Issues logging into Banner Type: Incident

Duration: 1 hour and 36 minutes

Affected Components: Banner Document Management (BDM), PLUS Login, Argos (prodevioci.hope.edu), B-lite, Banner Admin Pages

Aug 18, 13:20:11 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 18, 12:11:16 GMT+0
Investigating - We are currently investigating reports of an error logging into Banner that says "Login failed! Please recheck the username and password and try again".

Aug 18, 13:06:29 GMT+0
Identified - We have identified the issue related to the network. We are in the process of troubleshooting and working to resolve this issue..

Aug 18, 13:13:16 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 18, 13:47:40 GMT+0
Resolved - Banner login is working now..

]]> tag:status.hope.edu,2005:Maintenance/cmsqfqztk01ob0lo9ern3m000 2026-08-17T21:00:00.000+00:00 2026-08-12T18:41:29.834+00:00 Server and Network Maintenance Type: Maintenance

Duration: 2 hours

Affected Components: Spring 2024 Moodle, Print & Mail Services Print Shop Pro (printservices.hope.edu), Spring 2026 Moodle, Concerto (signs.hope.edu), Moodle Spaces, Campus Ethernet, Summer 2026 Moodle, Campus DNS Servers, Campus Printers, On-Campus Server Infrastructure, Summer 2024 Moodle, Internal Email Sending Service, Summer 2025 Moodle, Spring 2025 Moodle, Fall 2025 Moodle, Fall 2026 Moodle, Fall 2024 Moodle

Aug 12, 18:41:29 GMT+0
Identified - We are planning for a scheduled maintenance on the networks that power our on-campus servers during this time. This may result in intermittent disruption of some services that are hosted on-campus, such as Moodle..

Aug 17, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 17, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.hope.edu,2005:Incident/cmthizt1b06be13mvbwj9koep 2026-08-17T13:30:55.431+00:00 2026-08-17T13:43:16.760+00:00 Some users may experience errors when playing or uploading media files Type: Incident

Duration: 12 hours and 21 minutes

Affected Components: Instructure → Canvas → Canvas LMS

Aug 17, 13:43:16 GMT+0
Resolved - This incident has been resolved..

Aug 17, 13:30:55 GMT+0
Identified - A small number of users may experience errors when playing or uploading media files.

]]> tag:status.hope.edu,2005:Incident/cmthizt1g06bg13mvlh6zi5ru 2026-08-17T12:15:10.018+00:00 2026-08-17T12:15:10.158+00:00 Some users may run into slow load times or errors when accessing Canvas Type: Incident

Duration: 16 hours and 59 minutes

Affected Components: Instructure → Canvas → Canvas LMS

Aug 17, 12:15:10 GMT+0
Investigating - We are currently investigating this issue..

Aug 17, 12:28:59 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Aug 17, 12:20:23 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Aug 17, 12:32:09 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hope.edu,2005:Maintenance/cmswg7owi0zc61aqxmyzionv4 2026-08-17T10:00:00.000+00:00 2026-08-18T23:45:26.316+00:00 Scheduled Wi-Fi Maintenance Notice Type: Maintenance

Duration: 1 day, 13 hours and 45 minutes

Affected Components: Campus WiFi

Aug 18, 23:45:26 GMT+0
Completed - Maintenance has completed successfully..

Aug 16, 23:41:05 GMT+0
Identified - Brief Wi-Fi interruption of approximately 10 minutes during maintenance window while Access Points reboot. Wired ethernet connections will remain unaffected. Reason: Firmware updates and Wi-Fi performance bug fixes..

Aug 17, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 17, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 17, 12:04:14 GMT+0
Identified - The Wi-Fi maintenance window is being extended until 9:00 a.m. to allow for the access points to finish the updates..

]]> tag:status.hope.edu,2005:Incident/cmthizt1706bd13mvj1k7vfg7 2026-08-13T18:28:15.927+00:00 2026-08-13T18:28:16.025+00:00 Some users receiving errors when accessing Canvas Type: Incident

Duration: 15 days, 9 hours and 56 minutes

Affected Components: Instructure → Canvas → Canvas LMS

Aug 13, 18:28:16 GMT+0
Investigating - We are currently investigating this issue..

Aug 13, 18:42:12 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Aug 13, 19:31:08 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Aug 14, 00:38:12 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hope.edu,2005:Maintenance/cmsoro7v00akt0zmlr5hyfc6s 2026-08-11T22:30:00.000+00:00 2026-08-11T14:39:43.728+00:00 Argos and Intellicheck Production will be down for Maintenance 8/11/26 at 6:30pm. Type: Maintenance

Duration: 30 minutes

Affected Components: Intellecheck, Argos (prodevioci.hope.edu)

Aug 11, 14:39:43 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Aug 11, 22:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 11, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.hope.edu,2005:Maintenance/cmsddbx1900dr0kppobdfnmeq 2026-08-09T15:00:00.000+00:00 2026-08-09T15:00:01.000+00:00 Banner Production and PROD database maintenance Type: Maintenance

Duration: 2 hours

Affected Components: ISE EnterpriseSchedule Job Scheduler, Spring 2024 Moodle, Intellecheck, Spring 2026 Moodle, Moodle Spaces, Fall 2024 Moodle, Degree Works, Summer 2026 Moodle, Summer 2024 Moodle, Banner Document Management (BDM), PLUS Login, Summer 2025 Moodle, Spring 2025 Moodle, B-lite, Argos (prodevioci.hope.edu), PLUS Homepage, Ethos, Banner Admin Pages, Fall 2025 Moodle, Schedule Planner (or College Scheduler), Schedule of Courses (schedule.hope.edu)

Aug 9, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 9, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 3, 15:12:46 GMT+0
Identified - Banner Production and PROD database will be down for approximately 2 hours to apply important security updates. This will impact Moodle, Degreeworks, Argos, Slate applications, etc..

]]> tag:status.hope.edu,2005:Incident/cmskm0yh601za0krpakfxy1vi 2026-08-08T16:50:34.704+00:00 2026-08-08T16:50:34.704+00:00 Summer Moodle site not working Type: Incident

Duration: 2 hours and 1 minute

Affected Components: Summer 2026 Moodle

Aug 8, 16:50:34 GMT+0
Investigating - We're looking into reports that Summer 2026 Moodle isn't working as expected. We'll update here when we know more..

Aug 8, 18:51:31 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hope.edu,2005:Maintenance/cmshm7b0600kr0rpqezauv54j 2026-08-08T10:00:00.000+00:00 2026-08-08T10:30:00.000+00:00 System maintenance scheduled for 8/6 will now take place on Saturday, August 8. Type: Maintenance

Duration: 30 minutes

Affected Components: ISE EnterpriseSchedule Job Scheduler, Spring 2024 Moodle, Intellecheck, Spring 2026 Moodle, Moodle Spaces, Fall 2024 Moodle, Degree Works, Summer 2026 Moodle, My College Account (Banner Self-Service), Schedule Planner (or College Scheduler), Summer 2024 Moodle, Banner Document Management (BDM), Schedule of Courses (schedule.hope.edu), PLUS Login, Summer 2025 Moodle, Spring 2025 Moodle, B-lite, Argos (prodevioci.hope.edu), PLUS Homepage, Ethos, Banner Admin Pages, Fall 2025 Moodle, Fall 2026 Moodle

Aug 8, 10:30:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 8, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 6, 14:32:12 GMT+0
Identified - We are planning for a early morning server maintenance on Saturday, August 8\. Banner Production and the Production database will be unavailable for approximately 30 minutes..

]]> tag:status.hope.edu,2005:Maintenance/cmsdmua4a02io0rppyy99hwjc 2026-08-06T09:45:00.000+00:00 2026-08-03T19:39:00.175+00:00 System node maintenance Type: Maintenance

Duration: 30 minutes

Affected Components: ISE EnterpriseSchedule Job Scheduler, Spring 2024 Moodle, Intellecheck, Spring 2026 Moodle, Moodle Spaces, Fall 2024 Moodle, Degree Works, Summer 2026 Moodle, Banner Document Management (BDM), Schedule Planner (or College Scheduler), Summer 2024 Moodle, Schedule of Courses (schedule.hope.edu), PLUS Login, Summer 2025 Moodle, Spring 2025 Moodle, B-lite, Argos (prodevioci.hope.edu), PLUS Homepage, Ethos, Banner Admin Pages, Fall 2025 Moodle, Fall 2026 Moodle

Aug 3, 19:39:00 GMT+0
Identified - We are planning for a early morning scheduled server maintenance during that time. PROD and the Production database will be unavailable for approximately 30 minutes.

Aug 6, 09:45:01 GMT+0
Identified - Maintenance is now in progress.

Aug 6, 10:15:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.hope.edu,2005:Maintenance/cmsg98pr003wh0zjsskihdrux 2026-08-05T18:00:00.000+00:00 2026-08-05T15:41:37.915+00:00 Update 6.14 to be applied Argos TEST Type: Maintenance

Duration: 10 minutes

Affected Components: Argos (prodevioci.hope.edu)

Aug 5, 15:41:37 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Aug 5, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 5, 18:10:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.hope.edu,2005:Maintenance/cmsdda9h700hc0rmsm0r0cc6n 2026-08-05T13:00:00.000+00:00 2026-08-03T15:11:29.677+00:00 Banner TEST and TEST Database maintenance Type: Maintenance

Duration: 1 hour

Affected Components: ISE EnterpriseSchedule Job Scheduler, Schedule Planner (or College Scheduler), Schedule of Courses (schedule.hope.edu), Intellecheck, Degree Works, Banner Document Management (BDM), PLUS Login, B-lite, Argos (prodevioci.hope.edu), PLUS Homepage, Ethos, Banner Admin Pages

Aug 3, 15:11:29 GMT+0
Identified - Banner TEST and TEST database will be down for approximately 1 hour to apply important updates for testing and eventual move to Production..

Aug 5, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 5, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.hope.edu,2005:Incident/cmsfhi2q5044j1ap57wvtm4f0 2026-08-05T02:45:03.910+00:00 2026-08-05T02:45:03.910+00:00 Employee Self Service is Unavailable Type: Incident

Duration: 9 hours and 4 minutes

Affected Components: My College Account (Banner Self-Service), Hope App Uptime Monitor

Aug 5, 02:45:03 GMT+0
Investigating - Employee Self Service is unavailable at this time. We are currently investigating this incident. Student Self Service has not been affected..

Aug 5, 11:48:44 GMT+0
Resolved - This incident has been resolved. Thank you for your patience..

]]> tag:status.hope.edu,2005:Maintenance/cmsdd85am00cx0kppsaxw9lfa 2026-08-05T00:00:00.000+00:00 2026-08-03T15:09:50.938+00:00 eVisions (Argos and Intellecheck) and App Enhancer/BDM Production maintenance Type: Maintenance

Duration: 2 hours

Affected Components: Intellecheck, Banner Document Management (BDM), Argos (prodevioci.hope.edu)

Aug 3, 15:09:50 GMT+0
Identified - Visions (Argos and Intellecheck) and App Enhancer/BDM Production will be down for approximately 2 hours while important server patches are applied..

Aug 5, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 5, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.hope.edu,2005:Maintenance/cmsdd5c3o00hr0kmr3112w28i 2026-08-04T22:00:00.000+00:00 2026-08-03T15:07:39.794+00:00 Banner Production Type: Maintenance

Duration: 2 hours

Affected Components: Banner Admin Pages

Aug 3, 15:07:39 GMT+0
Identified - We are planning fBanner Production will be down for approximately 2 hours while updates are applied. This should not affect Moodle, Degree Works, Slate applications, etc.or a scheduled maintenance during that time..

Aug 4, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 5, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.hope.edu,2005:Maintenance/cmrz9lvvd018c0rqd7y2h2ah1 2026-07-28T13:30:00.000+00:00 2026-07-24T18:19:47.234+00:00 PrintShopPro Maintenance Type: Maintenance

Duration: 28 minutes

Affected Components: Print & Mail Services Print Shop Pro (printservices.hope.edu)

Jul 24, 18:19:47 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jul 28, 13:30:01 GMT+0
Identified - Maintenance is now in progress.

Jul 28, 13:58:09 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.hope.edu,2005:Incident/cmthizt1t06bi13mv7s9ijrfj 2026-07-28T07:50:21.517+00:00 2026-07-28T07:59:28.396+00:00 New Quizzes may be down for some users Type: Incident

Duration: 3 days, 8 hours and 32 minutes

Affected Components: Instructure → Canvas → Canvas LMS

Jul 28, 07:59:28 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Jul 28, 08:16:26 GMT+0
Identified - We are continuing to work on a fix for this issue..

Jul 28, 08:45:44 GMT+0
Identified - We are continuing to work on a fix for this issue..

Jul 28, 07:50:21 GMT+0
Investigating - We are currently investigating this issue..

Jul 28, 09:01:55 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Jul 28, 09:10:54 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hope.edu,2005:Maintenance/cmrun697o08vs1aqmxgn57q09 2026-07-22T13:00:00.000+00:00 2026-07-22T12:41:38.022+00:00 PaperCut Server Maintenance Type: Maintenance

Duration: 13 minutes

Affected Components: Campus Printers

Jul 22, 12:41:38 GMT+0
Identified - Maintenance is now in progress..

Jul 22, 12:54:28 GMT+0
Completed - Maintenance has completed successfully..

Jul 21, 12:40:41 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.hope.edu,2005:Maintenance/cmrujz9v307j71apcuj1xkly8 2026-07-21T11:00:00.000+00:00 2026-07-21T11:00:00.000+00:00 1Hope Login System Switch Type: Maintenance

Duration: 43 minutes

Affected Components: 1Hope Login

Jul 21, 11:00:00 GMT+0
Identified - Maintenance is now in progress.

Jul 21, 11:11:16 GMT+0
Identified - Work has begun on the upgrade to the way that you sign into your 1Hope Account. We anticipate very little downtime with this change, but logging in with a fresh browser session may not work quite as expected during this window..

Jul 21, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 21, 11:37:48 GMT+0
Identified - Work continues on this change, as we wait for settings to propagate out..

Jul 21, 11:43:16 GMT+0
Completed - Maintenance has completed successfully. More information about this change is available in [our knowledgebase article](https://helpdesk.hope.edu/kb/article/131-retiring-sso-hope-edu/). If you're still having trouble signing in, reach out to the Help Desk at [616.395.7670](tel:16163957670) or [cit@hope.edu](mailto:cit@hope.edu). Thanks!.

]]> tag:status.hope.edu,2005:Maintenance/cmrmu16cb05id1bp0ffn3xd45 2026-07-16T09:00:00.000+00:00 2026-07-16T01:30:32.423+00:00 Banner/My College Account Maintenance Type: Maintenance

Duration: 30 minutes

Affected Components: My College Account (Banner Self-Service), PLUS Login, B-lite, PLUS Homepage, Banner Admin Pages

Jul 16, 01:30:32 GMT+0
Identified - On 7/16/26, beginning at 5 am, the servers that host Banner and "My College Account" services will receive an update. As a result, several systems will be unavailable for up to 30 minutes. We hope to not take the entire time. Please note: Moodle and 1Hope are not affected by this work..

Jul 16, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 16, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.hope.edu,2005:Incident/cmthizt1w06bl13mvmwppb40g 2026-07-16T08:22:35.772+00:00 2026-07-16T08:56:28.858+00:00 Users may encounter errors when trying to access Canvas, Catalog, Mastery Connect or Portfolio Type: Incident

Duration: 9 days, 22 hours and 36 minutes

Affected Components: Instructure → Canvas → Canvas LMS

Jul 16, 08:56:28 GMT+0
Investigating - We are continuing to investigate this issue..

Jul 16, 08:24:04 GMT+0
Investigating - We are continuing to investigate this issue..

Jul 16, 09:38:36 GMT+0
Investigating - AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status.

Jul 16, 11:03:08 GMT+0
Identified - We are continuing to work on a fix for this issue..

Jul 16, 08:22:35 GMT+0
Investigating - We are currently investigating this issue..

Jul 16, 11:52:17 GMT+0
Identified - We are continuing to work on a fix for this issue..

Jul 16, 08:35:37 GMT+0
Investigating - We are continuing to investigate this issue..

Jul 16, 08:46:23 GMT+0
Investigating - We are continuing to investigate this issue..

Jul 16, 08:49:45 GMT+0
Investigating - We are continuing to investigate this issue..

Jul 16, 09:13:45 GMT+0
Investigating - AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status.

Jul 16, 09:27:25 GMT+0
Investigating - AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status.

Jul 16, 09:53:00 GMT+0
Investigating - AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status.

Jul 16, 10:03:59 GMT+0
Identified - AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status.

Jul 16, 10:17:54 GMT+0
Identified - AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status.

Jul 16, 10:31:28 GMT+0
Identified - Canvas and our other impacted services are now accessible from our EU servers once again. Our team is monitoring this and working on restoring access to other regions as well..

Jul 16, 10:48:44 GMT+0
Identified - We are continuing to work on a fix for this issue..

Jul 16, 11:13:53 GMT+0
Identified - We are continuing to work on a fix for this issue..

Jul 16, 11:26:54 GMT+0
Identified - Mastery Connect is accessible once again. Our team is monitoring it, while working on restoring other impacted services in all regions..

Jul 16, 11:38:46 GMT+0
Identified - We are continuing to work on a fix for this issue..

Jul 16, 11:57:40 GMT+0
Monitoring - A fix has been implemented in all regions for all affected products. We are currently monitoring the results..

Jul 16, 12:21:12 GMT+0
Resolved - This issue has been resolved and all Instructure products are working as intended..

]]> tag:status.hope.edu,2005:Incident/cmthizt1t06bj13mvi7lr8ped 2026-07-16T00:38:30.993+00:00 2026-07-16T00:38:31.064+00:00 Canvas User pages not accessible. Type: Incident

Duration: 1 day, 9 hours and 39 minutes

Affected Components: Instructure → Canvas → Canvas LMS

Jul 16, 00:38:31 GMT+0
Investigating - We are currently investigating this issue..

Jul 16, 00:58:45 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Jul 16, 01:12:10 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hope.edu,2005:Incident/cmrkwymcx004p0zmekyddxewj 2026-07-14T17:16:59.521+00:00 2026-08-03T13:31:49.260+00:00 Server Hosting System Outage Type: Incident

Duration: 3 days, 22 hours and 38 minutes

Affected Components: Concerto (signs.hope.edu), On-Campus Server Infrastructure

Aug 3, 13:31:49 GMT+0
Monitoring - For now, the problematic server is behaving as expected, but we are continuing to actively investigate the root cause of why it intermittently acts up..

Aug 3, 13:31:50 GMT+0
Identified - We will be performing additional maintenance on the server with issues starting at 2pm today, for 24 hours. We don't anticipate any user-facing outages, but please reach out to the Help Desk if you experience any issues today or tomorrow with services that are hosted on-campus..

Aug 18, 15:55:13 GMT+0
Resolved - This incident has been resolved..

Jul 14, 17:16:59 GMT+0
Investigating - We're looking into reports that several services that run on one of our on-campus servers aren't working as expected. This includes our digital signage software, [signs.hope.edu](https://signs.hope.edu). We'll update here when we know more..

Jul 14, 20:02:18 GMT+0
Identified - We are continuing to work on a fix for this incident. Specific server VMs that are affected are able to be migrated to other infrastructure as needed. If a service that you rely on continues to experience issues, please reach out and we will prioritize a fix for that service..

Jul 20, 19:28:23 GMT+0
Monitoring - Most services have returned to normal and we are continuing to investigate the cause of this issue..

]]> tag:status.hope.edu,2005:Maintenance/cmrced18n04m21aqjb4th5lft 2026-07-12T15:00:00.000+00:00 2026-07-08T18:14:10.081+00:00 Banner Production Maintenance to apply updates Type: Maintenance

Duration: 4 hours

Affected Components: Schedule Planner (or College Scheduler), ISE EnterpriseSchedule Job Scheduler, Spring 2024 Moodle, Intellecheck, Spring 2026 Moodle, Summer 2024 Moodle, Moodle Spaces, Schedule of Courses (schedule.hope.edu), Fall 2024 Moodle, Degree Works, Summer 2026 Moodle, Fall 2025 Moodle, Banner Document Management (BDM), PLUS Login, Summer 2025 Moodle, Spring 2025 Moodle, B-lite, Argos (prodevioci.hope.edu), PLUS Homepage, Ethos, Banner Admin Pages

Jul 8, 18:14:10 GMT+0
Identified - We are planning for scheduled maintenance on Banner Production for Sunday, July 12 between 11:00AM - 3:00PM. Banner, Banner Self-Service, Argos, Moodle, B-lite will be unavailable at this time..

Jul 12, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 12, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.hope.edu,2005:Maintenance/cmrdmi7jk09b41blhp10gsejr 2026-07-09T13:00:00.000+00:00 2026-07-09T14:49:54.622+00:00 1Hope Login for Certain Services Type: Maintenance

Duration: 1 hour

Affected Components: 1Hope Login

Jul 9, 14:49:54 GMT+0
Identified - Over the next hour, a few campus applications such as the library's EZ Proxy service and library computer logins may have intermittent login failures while an upgrade is performed..

Jul 9, 13:00:00 GMT+0
Identified - Maintenance is now in progress.

Jul 9, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.hope.edu,2005:Maintenance/cmr9e4fdh18sj0kmj11a7lcuk 2026-07-07T17:30:00.000+00:00 2026-07-06T15:44:09.951+00:00 On-Campus Server Infrastructure Update Type: Maintenance

Duration: 1 day, 2 hours and 31 minutes

Affected Components: On-Campus Server Infrastructure

Jul 6, 15:44:09 GMT+0
Identified - CIT will be applying updates to the infrastructure that powers our \~130 on-campus servers. While we don't anticipate there to be any outages or service degradation, please don't hesitate to reach out to the CIT Help Desk with any concerns at [cit@hope.edu](mailto:cit@hope.edu) or [616.395.7670](tel:16163957670)..

Jul 7, 17:30:01 GMT+0
Identified - Maintenance is now in progress.

Jul 8, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 8, 12:20:15 GMT+0
Identified - Maintenance on this system has lasted longer than anticipated and continues through today..

Jul 8, 20:00:52 GMT+0
Completed - Updates to the infrastructure did not succeed and have been reverted. Please reach out to the CIT Help Desk with any concerns at [**cit@hope.edu**](mailto:cit@hope.edu) or [**616.395.7670**](tel:16163957670)..

]]> tag:status.hope.edu,2005:Maintenance/cmqzmijvh006y0kphyy4tpwho 2026-07-01T08:00:00.000+00:00 2026-07-01T08:00:01.000+00:00 UPDATE: Banner Production Maintenance on Wednesday, July 1 at 4:00AM Type: Maintenance

Duration: 2 hours

Affected Components: Banner Admin Pages

Jul 1, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 1, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 29, 19:41:24 GMT+0
Identified - We are planning for Banner Production Maintenance on Tuesday, June 30 beginning at 5pm for approximately 2 hours. Banner administrative pages will be unavailable at that time. The Banner database and related application should not be impacted..

]]> tag:status.hope.edu,2005:Maintenance/cmqqxf6a300g62jmq7e5n6q0d 2026-06-25T00:00:00.000+00:00 2026-06-23T17:36:46.741+00:00 Modern Campus Planned Maintenance Type: Maintenance

Duration: 3 hours

Affected Components: Modern Campus Hosting (hope.edu hosting)

Jun 23, 17:36:46 GMT+0
Identified - The system we use to manage content on [Hope.edu](http://Hope.edu) has a planned maintenance window at 8pm tonight. We expect interruption with our ability to make changes to the website during this time. If you have any website edits planned please wait until after this maintenance window has passed..

Jun 25, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 25, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]>