Hope College System Status

Investigating
April 29, 2025 at 1:08 PM
Investigating
April 29, 2025 at 1:08 PM
CIT continues to work with our vendor to try and diagnose the cause of this issue. Our original fix for this has not fully resolved the problem. Currently, the Spotify Desktop app continues to not function as expected while connected to only the Hope Personal Devices network. The Spotify website player and mobile apps remain unaffected.
Monitoring
April 21, 2025 at 11:23 AM
Monitoring
April 21, 2025 at 11:23 AM
CIT has received reports that updates installed on the morning of Monday, April 8, restored access to the CIT app from computers while connected to campus wireless.
CIT will continue to monitor the issue until that has been confirmed.
Identified
April 08, 2025 at 11:32 AM
Identified
April 08, 2025 at 11:32 AM
CIT is aware of problems with accessing the Spotify app from computers while connected to campus wireless. We are currently working with the manufacturer of our networking equipment on a resolution, however at this point we do not have an estimate for when it will be fixed.
Most report that they are able to access Spotify using a phone/tablet or by visiting spotify.com from their computer's browser.

Identified
October 29, 2024 at 7:23 PM
Identified
October 29, 2024 at 7:23 PM
CIT is continuing to investigate this issue. Given the age of the code that powers Blite and fundamental design constraints with the system, the underlying issues are very, very difficult to pinpoint and full restoration of functionality is unlikely. CIT is actively investigating alternative advising CRM solutions and will update the campus when we know more.
Investigating
August 23, 2024 at 7:30 PM
Investigating
August 23, 2024 at 7:30 PM
These four Blites continue to see slowness and in some instance, 500 errors. We actively investigating the cause of this issue.

Operational

Degraded performance

Operational

Degraded performance

System metrics

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