Hope College CIT - FortiClient/ZTNA Remote Access Not Connecting – Incident details

Cloudflare → Cloudflare Sites and Services → Workers experiencing degraded performance

FortiClient/ZTNA Remote Access Not Connecting

Resolved
Major outage
Started 19 days agoLasted 19 days

Affected

Hope Infrastructure

Major outage from 11:59 AM to 11:54 AM, Degraded performance from 11:54 AM to 2:22 PM

FortiClient Remote Access - VPN/ZTNA

Major outage from 11:59 AM to 11:54 AM, Degraded performance from 11:54 AM to 2:22 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Work is continuing with the vendor on this issue, but we believe it's in a working state for now. Please reach out if this service continues to cause trouble for you.

  • Investigating
    UTC
    Investigating

    Remote access for FortiClient/ZTNA is currently unavailable. Users aren't able to connect to secure campus resources from off-campus. We are currently investigating this issue and will post updates as available.