Hope College CIT - Notice history

On-Campus Server Infrastructure under maintenance

Notice history

Nov 2025

My College Account, Banner, and other associated apps unavailable
Scheduled for November 10, 2025 at 1:00 AM – 2:00 AM about 1 hour
  • Planned
    November 10, 2025 at 1:00 AM
    Planned
    November 10, 2025 at 1:00 AM

    On Sunday, November 9, beginning at 8 pm, Banner and "My College Account" will receive an update patch. As a result, several systems will be unavailable for up to an hour.

    Please note: 1Hope and Moodle are not affected by this work.

Power Outage
  • Update
    Update

    Shortly after our last update, power was once again unavailable to locations on 8th Street while the utility company implemented a permanent fix. We apologize for the confusion.

    As of 6:50pm, electrical service has been restored everywhere and all ~650 wireless access points across campus (including student cottages and apartments) have been confirmed operational.

    If you're unable to connect to the network, please reboot your device. If problems persist, you can submit a CIT ticket.

  • Resolved
    Resolved

    Power has been restored to all Hope College locations and network/wireless service should now be avaialble.

    If you're unable to connect to the network, please reboot your device. If problems persist, you can submit a CIT ticket.

  • Update
    Update

    As of 5:35pm, several locations along 8th St and 9th St are still without network/wireless service due to the ongoing power outage. These include Parkview Apartments, Anderson-Werkman Center, Brownstone Apartments, Knickerbocker Theatre and the apartments at 74 E 8th.

    Once power is restored, network/wireless should be available within ~10 minutes. If the power has been available for 15 minutes and you're still not connected, please reboot your device.

  • Identified
    Identified

    At approximately 4:55pm, a portion of the City of Holland (including much of campus) experienced a power outage. The cause is not yet known.

    Power appears to have been restored to most campus buildings, however the outage continues for some locations on 8th St including Anderson-Werkman, Brownstone Apartments, Knickerbocker Theatre and the apartments at 74 E 8th.

    For locations where power is out, the campus network (including wireless) will not be available. The college's landline telephones may also be affected.

    Once power is restored to a location, it will take ~10 minutes for wireless service to resume and for affected telephones to function. If your device does not connect to the wireless within 15 minutes, please reboot it.

Banner Production is currently down.
  • Resolved
    Resolved

    The login issues have been resolved. Banner Production is now back up and running.

  • Identified
    Identified

    We're looking into reports that Banner is currently down. Currently the only impacted components are Banner Admin pages, B-lite and Plus. Self-Service registration is still available to students.

  • Investigating
    Investigating

    We're looking into reports that Banner is currently down. We are working quickly to resolve the issue.

Oct 2025

Banner TEST Administration pages are not accessible. This does NOT have an impact on Banner production.
  • Resolved
    Resolved

    TEST Banner was resolved on Friday. Closing this incident.

  • Investigating
    Investigating

    We're looking into reports that Banner TEST Administration pages are not accessible. This does NOT have an impact on Banner production. We'll update here when we know more.

Issues accessing Cashnet / student payment portal
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are receiving reports of issues accessing the student payment portal.

Banner Admin Pages Outage
  • Resolved
    Resolved

    We feel confident that everything is stable again. Reach out to CIT if you experience any issues with Banner or My College Account.

  • Monitoring
    Monitoring

    All services should be restored. We will be continuing to monitor the situation.

  • Update
    Update

    The cloud infrastructure supporting the Banner Admin Pages and My College Account unexpectedly failed, making these services temporarily unavailable. Our team is actively working on a fix to restore full access as quickly as possible.

    Admin Pages, Student Account, Employee and Profile information should now be restored. We are working through Finance and Faculty.

  • Identified
    Identified

    We have also identified that "My College Account" (from within the Hope App) is also not working.

  • Investigating
    Investigating

    CIT is investigating reports that Banner Admin Pages is currently unavailable.

Degree Works Upgrade
  • Completed
    October 19, 2025 at 11:00 PM
    Completed
    October 19, 2025 at 11:00 PM
    Maintenance has completed successfully
  • Update
    October 19, 2025 at 6:34 PM
    In progress
    October 19, 2025 at 6:34 PM

    The upgrade is proceeding as planned, but due to a weather related outage earlier this morning, we'll be extending this upgrade until 7 pm. Degree Works remains intermittently available during this time.

  • In progress
    October 19, 2025 at 1:00 PM
    In progress
    October 19, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    October 19, 2025 at 1:00 PM
    Planned
    October 19, 2025 at 1:00 PM

    On Sunday, 10/19, Degree Works will be upgraded to the most recent version. During this down time, Degree Works will be intermittently unavailable. No other systems will be affected by this work.

Banner TEST is currently down.
  • Resolved
    Resolved

    Banner TEST is back up and running. This downtime did not impact any Banner production environments or related system. We will continue to monitor the TEST environment as outlying systems come online.

  • Investigating
    Investigating

    Banner TEST is currently down. This is not impacting any production environments. We are currently investigating and will provide more information as we learn more.

Sep 2025

Banner Financial Aid 8.54 update
  • Completed
    September 27, 2025 at 4:00 PM
    Completed
    September 27, 2025 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    September 27, 2025 at 3:00 PM
    In progress
    September 27, 2025 at 3:00 PM
    Maintenance is now in progress
  • Update
    September 27, 2025 at 3:00 PM
    Planned
    September 27, 2025 at 3:00 PM

    We are planning for a scheduled maintenance during that time to apply the Banner Financial Aid 8.54 update to production.

  • Planned
    September 27, 2025 at 3:00 PM
    Planned
    September 27, 2025 at 3:00 PM

    Beginning at 11am today, Saturday September 27, Banner production will be down for approximately 1 hour. We are planning for a scheduled maintenance during that time to apply the Banner Financial Aid 8.54 update.

Banner PROD systems, self-service / plus.hope.edu and Degree works unavailable for database maintenance
  • Completed
    September 25, 2025 at 12:00 AM
    Completed
    September 25, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    September 24, 2025 at 10:00 PM
    In progress
    September 24, 2025 at 10:00 PM
    Maintenance is now in progress
  • Update
    September 24, 2025 at 10:00 PM
    Planned
    September 24, 2025 at 10:00 PM

    Banner PROD, self-service / plus.hope.edu and Degree works unavailable for database maintenance beginning 6:00pm Wednesday, September 24.

  • Planned
    September 24, 2025 at 8:10 PM
    Planned
    September 24, 2025 at 8:10 PM

    This is a reminder that Banner PROD, self-service / plus.hope.edu and Degree works will be unavailable for database maintenance beginning tonight, 6:00pm Wednesday, September 24. Downtime will be approximately 2 hours as updates are applied.

Banner Admin Pages Outage
  • Resolved
    Resolved

    Banner Admin Pages is working again as expected. Sorry for the inconvenience. Please let the Help Desk know (cit@hope.edu or 616.395.7670) if you're still having issues.

  • Investigating
    Investigating

    We're looking into reports that Banner Admin Pages isn't working as expected. We'll update here when we know more.

TEST Banner and 1Hope Login Maintenance
  • Completed
    September 22, 2025 at 2:00 PM
    Completed
    September 22, 2025 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    September 22, 2025 at 1:30 PM
    In progress
    September 22, 2025 at 1:30 PM
    Maintenance is now in progress
  • Planned
    September 22, 2025 at 1:30 PM
    Planned
    September 22, 2025 at 1:30 PM

    We are planning on configuring TEST Banner at this time. Users will be unable to log into TEST, and may have brief moments of inability to log into 1Hope Accounts.

Wireless Network Adjustments
  • Completed
    September 15, 2025 at 10:20 AM
    Completed
    September 15, 2025 at 10:20 AM

    The adjustments to campus wireless were completed around 6:20am. Apologies that notification was not sent. If you experience issues with wireless service on campus, please contact the CIT Help Desk.

  • Planned
    September 15, 2025 at 10:00 AM
    Planned
    September 15, 2025 at 10:00 AM

    On Monday (9/15) at 6:00am, there will be brief WiFi outages as adjustments are made to our system. The interruptions will take place in waves across campus over the course of approximately 30 minutes, however no individual area should be without service for more than 5-10 minutes.

Sep 2025 to Nov 2025

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