Notice history

Operational

Partial outage

Planned
March 01, 2026 at 4:00 PM
Planned
March 01, 2026 at 4:00 PM
On Sunday, March 1, beginning at 11 am, the servers that host Banner and "My College Account" services will receive an update. As a result, several systems will be unavailable for up to 2 hours. We hope to not take the entire time.

Please note: 1Hope and Moodle are not affected by this work.
Completed
March 01, 2026 at 4:00 PM
Completed
March 01, 2026 at 4:00 PM
This maintenance will no longer take place this weekend. We will reschedule for a different time in the future with advance notice.

Resolved
March 02, 2026 at 1:44 PM
Resolved
March 02, 2026 at 1:44 PM
Moodle courses continued to remain available and operational over the weekend. If you encounter issues with your Moodle courses, reach out to CIT at helpdesk.hope.edu or x7670.
Monitoring
February 28, 2026 at 12:44 AM
Monitoring
February 28, 2026 at 12:44 AM
We are still investigating the cause of Moodle un-enrolling courses, however we have implemented a fix which appears resolve this issue. If you are encountering this, please log out and back in again. We will continue to monitor this issue over the next few days.
Identified
February 27, 2026 at 11:38 PM
Identified
February 27, 2026 at 11:38 PM
A change that we made to our Moodle site in preparation to a banner upgrade inadvertently affected students abilities to see their courses. We are working on regaining that access.

Completed
February 26, 2026 at 1:00 PM
Completed
February 26, 2026 at 1:00 PM
Maintenance has completed successfully
In progress
February 26, 2026 at 12:00 PM
In progress
February 26, 2026 at 12:00 PM
Maintenance is now in progress
Planned
February 26, 2026 at 12:00 PM
Planned
February 26, 2026 at 12:00 PM
On Thursday, 2/26, between 7:00am - 8:00am, the NASDI server (used for storing instrument data in the Natural & Applied Sciences Division) will be unavailable while it is moved to new hardware.

Completed
February 25, 2026 at 1:30 AM
Completed
February 25, 2026 at 1:30 AM
Maintenance has completed successfully
In progress
February 25, 2026 at 1:00 AM
In progress
February 25, 2026 at 1:00 AM
Maintenance is now in progress
Planned
February 25, 2026 at 1:00 AM
Planned
February 25, 2026 at 1:00 AM
Faculty and Finance Self-Service will have a 10 minute disruption between 8:00 and 8:30 pm on Tuesday, 2/24, while we restart the service to incorporate some configuration changes.

Completed
February 21, 2026 at 3:30 AM
Completed
February 21, 2026 at 3:30 AM
Maintenance has completed successfully
In progress
February 21, 2026 at 3:00 AM
In progress
February 21, 2026 at 3:00 AM
Maintenance is now in progress
Planned
February 21, 2026 at 3:00 AM
Planned
February 21, 2026 at 3:00 AM
Faculty Self-Service will have a 10 minute disruption between 10:00 and 10:30 pm on Friday, 2/20, while we restart the service to incorporate some configuration changes.

Resolved
February 27, 2026 at 4:14 PM
Resolved
February 27, 2026 at 4:14 PM
The software provider for bookstore.hope.edu has resolved the issues and the site is now available.
Identified
February 24, 2026 at 9:38 PM
Identified
February 24, 2026 at 9:38 PM
Work continues with our software vendor that powers bookstore.hope.edu. We hope to have the store fully up and running before the end of this week.
Update
February 20, 2026 at 9:58 PM
Update
February 20, 2026 at 9:58 PM
We are continuing to work with the software provider that powers bookstore.hope.edu. We expect to have the issue fully resolved early next week. Thank you for your patience.
The bookstore is open 11 a.m. – 4 p.m. on Saturday the 21st for in-person sales, and is available for questions via phone at 616.395.7833.
Investigating
February 20, 2026 at 3:30 PM
Investigating
February 20, 2026 at 3:30 PM
The software provider for bookstore.hope.edu is currently experiencing issues and the online store is unavailable. We will update here when we learn more.

Resolved
January 29, 2026 at 4:29 PM
Resolved
January 29, 2026 at 4:29 PM
This incident has been resolved.
Investigating
January 28, 2026 at 2:19 PM
Investigating
January 28, 2026 at 2:19 PM
We’re currently investigating an issue affecting newly created users at hope.edu who encounter a 400 error after attempting to sign in via our SSO page. Existing accounts remain unaffected. Thank you for your patience as we work with Google to resolve this.

Resolved
January 27, 2026 at 2:33 PM
Resolved
January 27, 2026 at 2:33 PM
This incident has been resolved. You should be able to access your class lists now. Thank you for your patience.
Investigating
January 26, 2026 at 9:35 PM
Investigating
January 26, 2026 at 9:35 PM
We are aware that many faculty are unable to access their class lists through the Hope App. As an alternative, you can access a class list available through Moodle if you have access to that. CIT is working to analyze and resolve the issue as quickly as possible.

Resolved
January 27, 2026 at 1:51 PM
Resolved
January 27, 2026 at 1:51 PM
This incident has been resolved.
Investigating
January 22, 2026 at 6:17 PM
Investigating
January 22, 2026 at 6:17 PM
CIT is investigating reports that people with personal Mac computers are unable to utilize Mobility Print to print to college printers. An alternative is to use Hope owned residence halls and library computers while this issue is active.

Completed
January 22, 2026 at 3:15 AM
Completed
January 22, 2026 at 3:15 AM
Maintenance has completed successfully
In progress
January 22, 2026 at 3:00 AM
In progress
January 22, 2026 at 3:00 AM
Maintenance is now in progress
Planned
January 22, 2026 at 3:00 AM
Planned
January 22, 2026 at 3:00 AM
On January 21 beginning at 10 pm, we'll be deploying infrastructure changes to our hosting provider. The total estimated downtime for the affected services will be up to 15 minutes.

Jan 2026 to Mar 2026

Hope College CIT - Notice history