Hope College CIT - Notice history

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Notice history

May 2026

Issues with links in app.hope.edu
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience, and let us know if you have any more issues with the App.

  • Update
    Update

    We have all "My College Account" links available within the app.

    We will continue to work with the vendor.

  • Identified
    Identified

    CIT has received reports, and subsequently verified, that students, staff, and faculty are no longer seeing links to various resources in app.hope.edu. We verified that this was due to the vendor pushing a faulty update to the app.

    Every user at this time is able to see all "My College Account" Links. This includes the "Faculty" link for grade submission.

    We are working with the vendor to revert to previous settings so that all functionality is restored.

Athletics website unavailable
  • Resolved
    Resolved

    Sidearm Sports has resolved their issues and the Hope Athletics website is once again available.

  • Update
    Update

    Many Sidearm Sports websites, including the Hope Athletics site, remain unavailable. We have not received a restoration estimate or any additional updates from them.

  • Identified
    Identified

    The Athletics website (athletics.hope.edu) is unavailable, as is the site for the MIAA and other schools. Sidearm Sports, the company that hosts those sites, appears to be experiencing an outage. Updates will be posted here as they are available.

Apr 2026

Maintenance is scheduled for Banner Production at noon today.
  • Completed
    April 29, 2026 at 4:20 PM
    Completed
    April 29, 2026 at 4:20 PM
    Maintenance has completed successfully
  • In progress
    April 29, 2026 at 4:00 PM
    In progress
    April 29, 2026 at 4:00 PM
    Maintenance is now in progress
  • Planned
    April 29, 2026 at 4:00 PM
    Planned
    April 29, 2026 at 4:00 PM

    We are planning for maintenance on Banner Production at noon today. Banner administrative pages will be unavailable for approximately 20 minutes. Moodle, DegreeWorks and Argos will not be impacted.

Degree Works Data Unavailable
  • Resolved
    Resolved

    The issue has been resolved. All users can once again access all Degree Works data.

  • Identified
    Identified

    We have identified the issue and are restarting Degree Works.

  • Investigating
    Investigating

    CIT is investigating reports the Degree Works is not loading any information for students. You can login, but no information is displayed.

Maintenance is scheduled on Banner Production for Wednesday, April 29, 5:30AM - 7:00AM
  • Completed
    April 29, 2026 at 11:00 AM
    Completed
    April 29, 2026 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    April 29, 2026 at 9:30 AM
    In progress
    April 29, 2026 at 9:30 AM
    Maintenance is now in progress
  • Planned
    April 29, 2026 at 9:30 AM
    Planned
    April 29, 2026 at 9:30 AM

    Maintenance is scheduled on Banner Production for Wednesday, April 29, 5:30AM-7:00AM to apply important Financial Aid updates and perform server maintenance. Systems will be down for approximately 90 minutes. Moodle, Degree Works and Argos may not be available during this down-time.

    Note: The previously scheduled Maintenance window scheduled for Tuesday, April 28 at 5:30pm has been cancelled.

Issues for Hope Employees Logging into PeopleAdmin
  • Resolved
    Resolved

    After connecting with the vendor behind PeopleAdmin, we have resolved the issue. You are now once again able to access the system. Reach out to CIT if you encounter any issues with authenticating into the platform.

  • Investigating
    Investigating

    CIT has become aware that PeopleAdmin is having widespread issues with all of its clients for employees to login to the software. We are working with the vendor and update this page as they work to resolve it. The applicant login experience should not be affected.

Issue Connecting with FortiClient VPN
  • Resolved
    Resolved

    The issues with the FortiClient VPN system have been resolved. Please contact the CIT Help Desk if you experience problems.

  • Investigating
    Investigating

    A small subset of users on campus use the FortiClient VPN system to work with sensitive applications such as Banner. Those users may experience issues connecting. We are currently investigating and will post back when we learn more.

Mar 2026

CIT Ticketing System Maintenance
  • Completed
    March 29, 2026 at 6:30 AM
    Completed
    March 29, 2026 at 6:30 AM
    Maintenance has completed successfully
  • In progress
    March 29, 2026 at 2:30 AM
    In progress
    March 29, 2026 at 2:30 AM
    Maintenance is now in progress
  • Planned
    March 29, 2026 at 2:30 AM
    Planned
    March 29, 2026 at 2:30 AM

    The software that powers helpdesk.hope.edu will be temporarily unavailable while maintenance is performed. The ticket submission form, checking status of existing tickets, and browsing the knowledgebase may be unavailable during this time. Emails received during this window will be put on hold and processed after the downtime has been completed.

Issue Accessing Torque Drive Files
  • Resolved
    Resolved

    This incident has been resolved. If you continue to have issues please submit a ticket at helpdesk.hope.edu

  • Investigating
    Investigating

    We're looking into reports that the Torque Drive isn't working as expected. We'll update here when we know more.

CIT Ticketing System Outage
  • Resolved
    Resolved

    The upstream issues have been resolved, and helpdesk.hope.edu is working once again. Thank you for your patience and let us know (cit@hope.edu or x7670) if you continue to have issues.

  • Investigating
    Investigating

    The system powering helpdesk.hope.edu is currently experiencing issues. We'll update here when we know more.

    https://status.happyfox.com/

Evisions (Argos, Intellicheck) will be updated in Production 3/18/2026
  • Completed
    March 19, 2026 at 1:30 AM
    Completed
    March 19, 2026 at 1:30 AM
    Maintenance has completed successfully
  • In progress
    March 19, 2026 at 1:00 AM
    In progress
    March 19, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    March 19, 2026 at 1:00 AM
    Planned
    March 19, 2026 at 1:00 AM

    We are planning for a scheduled maintenance of Argos and Intellicheck in production during that time. Downtime should be less than 30 minutes.

Authentication into Banner and Blite
  • Resolved
    Resolved

    Authentication into Banner and Blite continued to work through out the day. We are resolving this incident. If you encounter any issues, please contact CIT at helpdesk.hope.edu.

  • Monitoring
    Monitoring

    We have identified the issue with authenticating into Banner and Blite and issued a fix. It seems the email server that provides MFA email authentication into Banner was affected by the other local campus server issues this morning. Using Banner and Blite is once again available and we will continue to monitor this issue.

  • Investigating
    Investigating

    CIT is investigating issues with logging into Banner and users not receiving the MFA email.

Mar 2026 to May 2026

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