Hope College CIT - Notice history

Experiencing minor outage

Notice history

Apr 2026

Banner/My College Account Maintenance
Scheduled for April 22, 2026 at 10:00 AM – 10:00 AM less than a minute
  • Planned
    April 22, 2026 at 10:00 AM
    Planned
    April 22, 2026 at 10:00 AM

    On 4/22/26, beginning at 6 am, the servers that host Banner and "My College Account" services will receive an update. As a result, several systems will be unavailable for up to 15 minutes.

    Please note: Moodle and 1Hope are not affected by this work.

My College Account and Banner Maintenance
  • Completed
    April 10, 2026 at 1:12 AM
    Completed
    April 10, 2026 at 1:12 AM

    Maintenance has completed successfully. All services are once again available. Reach out to CIT if you have any questions or concerns.

  • In progress
    April 10, 2026 at 1:00 AM
    In progress
    April 10, 2026 at 1:00 AM
    Maintenance is now in progress
  • Update
    April 10, 2026 at 1:00 AM
    Update
    April 10, 2026 at 1:00 AM

    On Thursday, April 9, beginning at 9 pm, the servers that host Banner and "My College Account" services will receive an update. As a result, several systems will be unavailable for up to 20 minutes.

    Please note: Moodle and 1Hope are not affected by this work.

  • Planned
    April 09, 2026 at 12:43 PM
    Planned
    April 09, 2026 at 12:43 PM

    A mistake has been corrected with this posting. As communicated in Hope Daily, this maintenance will begin at 9 pm, not 9 am.

Issue Accessing Torque Drive Files
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Issues connecting to Moodle
  • Update
    Update

    Update - We've found that this issue is not limited to Moodle pages and can affect other Hope College sites (Hope Login, Print Shop Pro, etc.). We've also found that clearing cache and cookies does not resolve the issue for all users.

    If you are still unable to load Hope College sites in Chrome on a Mac after clearing cache and cookies, the issue is related to a macOS Screen Time content filter interfering with Chrome connections to our servers.

    Please follow the steps in this article to resolve it: https://helpdesk.hope.edu/kb/article/107-chrome-not-loading-hope-college-websites-on-mac/

    If you continue to have issues accessing any Hope College sites, submit a ticket at helpdesk.hope.edu or stop by the CIT Office on the backside of Durfee.

  • Update
    Update

    We've identified the issue accessing Moodle is mostly affecting Apple computers. If you still have issues after clearing cache and cookies you'll need to delete your chrome profile and re-create it fresh. You can follow the instructions here to remove a chrome profile: https://helpdesk.hope.edu/kb/article/106-manage-chrome-profiles/#remove-profiles-google-chrome

  • Identified
    Identified

    Some configuration changes have caused some users to have issues connecting to any Hope Moodle pages (ex. courses202601.hope.edu).

    To fix the issue please clear your cache & cookies, here are instructions how to clear cookies on Chrome: https://support.google.com/accounts/answer/32050

SMBSCI / Torque3 Server Hardware Upgrade
  • Completed
    April 02, 2026 at 2:42 PM
    Completed
    April 02, 2026 at 2:42 PM

    The SMBSCI server (aka Torque3) has been moved to new hardware and is now available for use. Please contact the CIT Help Desk with any issues or questions.

  • In progress
    April 02, 2026 at 2:00 PM
    In progress
    April 02, 2026 at 2:00 PM
    Maintenance is now in progress
  • Planned
    April 02, 2026 at 2:00 PM
    Planned
    April 02, 2026 at 2:00 PM

    On Thursday 4/2 between 10:00am - 11:00am, the SMBSCI server (aka Torque3) will be unavailable while it is moved to new hardware. This server is used primarily by faculty and students in Computer Science, Engineering and Physics.

Mar 2026

CIT Ticketing System Maintenance
  • Completed
    March 29, 2026 at 6:30 AM
    Completed
    March 29, 2026 at 6:30 AM
    Maintenance has completed successfully
  • In progress
    March 29, 2026 at 2:30 AM
    In progress
    March 29, 2026 at 2:30 AM
    Maintenance is now in progress
  • Planned
    March 29, 2026 at 2:30 AM
    Planned
    March 29, 2026 at 2:30 AM

    The software that powers helpdesk.hope.edu will be temporarily unavailable while maintenance is performed. The ticket submission form, checking status of existing tickets, and browsing the knowledgebase may be unavailable during this time. Emails received during this window will be put on hold and processed after the downtime has been completed.

Issue Accessing Torque Drive Files
  • Resolved
    Resolved

    This incident has been resolved. If you continue to have issues please submit a ticket at helpdesk.hope.edu

  • Investigating
    Investigating

    We're looking into reports that the Torque Drive isn't working as expected. We'll update here when we know more.

CIT Ticketing System Outage
  • Resolved
    Resolved

    The upstream issues have been resolved, and helpdesk.hope.edu is working once again. Thank you for your patience and let us know (cit@hope.edu or x7670) if you continue to have issues.

  • Investigating
    Investigating

    The system powering helpdesk.hope.edu is currently experiencing issues. We'll update here when we know more.

    https://status.happyfox.com/

Evisions (Argos, Intellicheck) will be updated in Production 3/18/2026
  • Completed
    March 19, 2026 at 1:30 AM
    Completed
    March 19, 2026 at 1:30 AM
    Maintenance has completed successfully
  • In progress
    March 19, 2026 at 1:00 AM
    In progress
    March 19, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    March 19, 2026 at 1:00 AM
    Planned
    March 19, 2026 at 1:00 AM

    We are planning for a scheduled maintenance of Argos and Intellicheck in production during that time. Downtime should be less than 30 minutes.

Authentication into Banner and Blite
  • Resolved
    Resolved

    Authentication into Banner and Blite continued to work through out the day. We are resolving this incident. If you encounter any issues, please contact CIT at helpdesk.hope.edu.

  • Monitoring
    Monitoring

    We have identified the issue with authenticating into Banner and Blite and issued a fix. It seems the email server that provides MFA email authentication into Banner was affected by the other local campus server issues this morning. Using Banner and Blite is once again available and we will continue to monitor this issue.

  • Investigating
    Investigating

    CIT is investigating issues with logging into Banner and users not receiving the MFA email.

Feb 2026

Issue seeing Moodle courses
  • Resolved
    Resolved

    Moodle courses continued to remain available and operational over the weekend. If you encounter issues with your Moodle courses, reach out to CIT at helpdesk.hope.edu or x7670.

  • Monitoring
    Monitoring

    We are still investigating the cause of Moodle un-enrolling courses, however we have implemented a fix which appears resolve this issue. If you are encountering this, please log out and back in again. We will continue to monitor this issue over the next few days.

  • Identified
    Identified

    A change that we made to our Moodle site in preparation to a banner upgrade inadvertently affected students abilities to see their courses. We are working on regaining that access.

NASDI Server Hardware Upgrade
  • Completed
    February 26, 2026 at 1:00 PM
    Completed
    February 26, 2026 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    February 26, 2026 at 12:00 PM
    In progress
    February 26, 2026 at 12:00 PM
    Maintenance is now in progress
  • Planned
    February 26, 2026 at 12:00 PM
    Planned
    February 26, 2026 at 12:00 PM

    On Thursday, 2/26, between 7:00am - 8:00am, the NASDI server (used for storing instrument data in the Natural & Applied Sciences Division) will be unavailable while it is moved to new hardware.

My College Account - Faculty and Finance Self Service Maintenance
  • Completed
    February 25, 2026 at 1:30 AM
    Completed
    February 25, 2026 at 1:30 AM
    Maintenance has completed successfully
  • In progress
    February 25, 2026 at 1:00 AM
    In progress
    February 25, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    February 25, 2026 at 1:00 AM
    Planned
    February 25, 2026 at 1:00 AM

    Faculty and Finance Self-Service will have a 10 minute disruption between 8:00 and 8:30 pm on Tuesday, 2/24, while we restart the service to incorporate some configuration changes.

My College Account - Faculty Self-Service Maintenance
  • Completed
    February 21, 2026 at 3:30 AM
    Completed
    February 21, 2026 at 3:30 AM
    Maintenance has completed successfully
  • In progress
    February 21, 2026 at 3:00 AM
    In progress
    February 21, 2026 at 3:00 AM
    Maintenance is now in progress
  • Planned
    February 21, 2026 at 3:00 AM
    Planned
    February 21, 2026 at 3:00 AM

    Faculty Self-Service will have a 10 minute disruption between 10:00 and 10:30 pm on Friday, 2/20, while we restart the service to incorporate some configuration changes.

Bookstore Online Store Outage
  • Resolved
    Resolved

    The software provider for bookstore.hope.edu has resolved the issues and the site is now available.

  • Identified
    Identified

    Work continues with our software vendor that powers bookstore.hope.edu. We hope to have the store fully up and running before the end of this week.

  • Update
    Update

    We are continuing to work with the software provider that powers bookstore.hope.edu. We expect to have the issue fully resolved early next week. Thank you for your patience.

    The bookstore is open 11 a.m. – 4 p.m. on Saturday the 21st for in-person sales, and is available for questions via phone at 616.395.7833.

  • Investigating
    Investigating

    The software provider for bookstore.hope.edu is currently experiencing issues and the online store is unavailable. We will update here when we learn more.

Feb 2026 to Apr 2026

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