All systems operational

Notice history

May 2024

Banner Downtime
  • Completed
    May 04, 2024 at 11:30 AM
    Completed
    May 04, 2024 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    May 04, 2024 at 11:00 AM
    In progress
    May 04, 2024 at 11:00 AM
    Maintenance is now in progress
  • Planned
    May 04, 2024 at 11:00 AM
    Planned
    May 04, 2024 at 11:00 AM
    We are planning for a scheduled maintenance during that time.
Banner Outage
  • Resolved
    Resolved

    Banner is working again as expected. Sorry for the inconvenience. Please let the Help Desk know (cit@hope.edu or 616.395.7670) if you're still having issues.

  • Identified
    Identified

    Banner logins (including B-Lite, Plus, and other Banner services) aren't currently working as expected. We'll update here when we know more.

Apr 2024

Banner Update
  • Completed
    April 30, 2024 at 11:10 AM
    Completed
    April 30, 2024 at 11:10 AM
    Maintenance has completed successfully
  • In progress
    April 30, 2024 at 11:00 AM
    In progress
    April 30, 2024 at 11:00 AM
    Maintenance is now in progress
  • Planned
    April 30, 2024 at 11:00 AM
    Planned
    April 30, 2024 at 11:00 AM

    We are planning a 10 minute maintenance at 7 am on 4/30/24. Banner, and all associated applications, will be unavailable during that time.

Unplanned Maintenance on Banner
  • Completed
    April 18, 2024 at 11:28 PM
    Completed
    April 18, 2024 at 11:28 PM

    The upgrades to Banner are now complete. Everyone can once again access all affected systems.

  • In progress
    April 18, 2024 at 10:00 PM
    In progress
    April 18, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    April 18, 2024 at 10:00 PM
    Planned
    April 18, 2024 at 10:00 PM

    This evening (April 18), CIT has an unplanned maintenance scheduled for our administrative system, Banner. As a result, several applications will be unavailable starting at approximately 7 pm for 3 hours.

    The following will be unavailable during this time:

    • Banner Admin Pages

    • plus.hope.edu

    • DegreeWorks

    • B-Lite

    • Schedule Planner (or College Scheduler)

    • Banner Document Management

    • Ethos

    • ISE EnterpriseSchedule

    • Please note: 1Hope and Moodle are not affected by this work.

Logging into plus.hope.edu and Banner
  • Resolved
    Resolved

    We can once again login to the Banner environment. All users should be able to access plus.hope.edu, DegreeWorks, and other applications associated with Banner. Please reach out to CIT (cit@hope.edu or x7670) if you encounter any further issues or have questions.

  • Investigating
    Investigating

    CIT is investigating issues with logging into the Banner environment, which includes plus.hope.edu and DegreeWorks.

Tableau Server (analytics.hope.edu)
  • Completed
    April 05, 2024 at 1:33 PM
    Completed
    April 05, 2024 at 1:33 PM

    The upgrade to Tableau is now complete. Thank you for your patience. Please reach out to CIT (cit@hope.edu or x7670) if you have any questions or concerns!

  • In progress
    April 05, 2024 at 12:00 PM
    In progress
    April 05, 2024 at 12:00 PM
    Maintenance is now in progress
  • Planned
    April 05, 2024 at 12:00 PM
    Planned
    April 05, 2024 at 12:00 PM

    Tableau Server will be receiving an upgrade. Any dashboards on analytics.hope.edu will be inaccessible during this time. Tableau Desktop will continue to function.

Banner Logins Not Working
  • Resolved
    Resolved

    Logins are working again as expected. Let us know (cit@hope.edu or 616.395.7670) if you're still having issues!

  • Identified
    Identified

    We are aware of an issue with logging into Banner services and should have it fixed momentarily.

Mar 2024

Banner Unavailable for Security Update
  • Completed
    March 28, 2024 at 2:30 AM
    Completed
    March 28, 2024 at 2:30 AM
    Maintenance has completed successfully
  • In progress
    March 28, 2024 at 2:00 AM
    In progress
    March 28, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    March 28, 2024 at 2:00 AM
    Planned
    March 28, 2024 at 2:00 AM

    Banner and associated services (B-Lite, Plus, DegreeWorks, etc) will be unavailable for a brief 30 minute outage while we install some needed security updates.

Banner Upgrade
  • Completed
    March 26, 2024 at 1:00 AM
    Completed
    March 26, 2024 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    March 25, 2024 at 11:00 PM
    In progress
    March 25, 2024 at 11:00 PM
    Maintenance is now in progress
  • Planned
    March 25, 2024 at 11:00 PM
    Planned
    March 25, 2024 at 11:00 PM

    At 7 pm EDT on Monday, 3/25, Banner will receive an upgrade. We are allotting a few hours for this upgrade but it will likely get done sooner than that. The following will be unavailable during this time:

WebDAM Login Problems
  • Resolved
    Resolved

    The software vendor has reported that all of the login issues should be resolved, and all users should be able to log into assets.hope.edu again. Please let the Help Desk (cit@hope.edu or 616.395.7670) if you're still having issues!

  • Investigating
    Investigating

    We are currently investigating reports that some accounts are unable to log into assets.hope.edu. We are waiting on the vendor support to fix an issue on their end and we will update here when we know more.

Advisor B-lite displaying incorrect data
  • Resolved
    Resolved

    We believe this issue is now completely resolved. As always, reach out to CIT if you encounter any issues or have questions at cit@hope.edu.

  • Monitoring
    Monitoring

    We found that the Advisor B-lite was looking at an incorrect data source. This happened late Friday. We have implemented the fix and will be monitoring the B-lites to make sure they all are behaving as they should.

  • Investigating
    Investigating

    CIT is investigating reports that the Advisor B-lite is displaying incorrect data. We'll update here once we know more!

Banner Outage
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience!

  • Investigating
    Investigating

    We're looking into reports that Banner and associated services (Blite, Plus, etc) aren't working as expected. We'll update here when we know more.

Mar 2024 to May 2024