Hope College CIT - Status Page

Experiencing partial outage

Problems Accessing Spotify
  • Update
    Update

    CIT believes that we have narrowed down the problem to specifically the Spotify Connect feature. During periods of low network activity such as early mornings or over breaks, Spotify's desktop and mobile apps work as expected. When network traffic increases mid-day through late evening, the app experience worsens. The website version (open.spotify.com) seems to work in all circumstances. CIT has been hesitant to make changes to our network systems during this semester that could lead to unexpected regressions. In the coming weeks, CIT hopes to make more low-level network improvements that we are optimistic will resolve the issue. Thank you for your patience while we continue to narrow down the cause of this issue.

  • Identified
    Identified

    A recent configuration change to our WiFi system is once again causing issues with the Spotify desktop client. We're actively looking into solutions for this. In the meantime, the Spotify website and mobile apps continue to work.

  • Resolved
    Resolved

    CIT has confirmed with several more test users that Spotify Desktop seems to be working once again. If you continue to have issues, please contact the CIT Help Desk at cit@hope.edu or 616.395.7670.

  • Monitoring
    Monitoring

    We think that we have made a change to how packets of information are treated on our network, and we have tested the change internally. It seems that Spotify Desktop is now working as expected again. Please reach out if you are still unable to use the Desktop client on Hope Personal Devices.

  • Investigating
    Investigating

    CIT continues to work with our vendor to try and diagnose the cause of this issue. Our original fix for this has not fully resolved the problem. Currently, the Spotify Desktop app continues to not function as expected while connected to only the Hope Personal Devices network. The Spotify website player and mobile apps remain unaffected.

  • Monitoring
    Monitoring

    CIT has received reports that updates installed on the morning of Monday, April 8, restored access to the CIT app from computers while connected to campus wireless.

    CIT will continue to monitor the issue until that has been confirmed.

  • Identified
    Identified

    CIT is aware of problems with accessing the Spotify app from computers while connected to campus wireless. We are currently working with the manufacturer of our networking equipment on a resolution, however at this point we do not have an estimate for when it will be fixed.

    Most report that they are able to access Spotify using a phone/tablet or by visiting spotify.com from their computer's browser.

Advisee Profile, Multicultural Education, and International Ed Blite Slowness
  • Update
    Update

    As posted in the Hope Daily announcement on May 1, 2025, Hope will be moving to a new Advising platform. More updates will come during the summer of 2025. If you have immediate questions, please reach out to CIT or the Advising office.

  • Identified
    Identified

    CIT is continuing to investigate this issue. Given the age of the code that powers Blite and fundamental design constraints with the system, the underlying issues are very, very difficult to pinpoint and full restoration of functionality is unlikely. CIT is actively investigating alternative advising CRM solutions and will update the campus when we know more.

  • Investigating
    Investigating

    These four Blites continue to see slowness and in some instance, 500 errors. We actively investigating the cause of this issue.

Banner TEST will undergo maintenance on Thursday, November 4 from 2-5 pm.
Scheduled for December 04, 2025 at 7:00 PM – 11:00 PM about 4 hours
  • Planned
    December 04, 2025 at 7:00 PM
    Planned
    December 04, 2025 at 7:00 PM

    Banner TEST will undergo maintenance on Thursday, November 4 from 2-5 pm and will be unavailable. This will NOT impact any Production systems.

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