Hope College CIT - Notice history

All systems operational

Notice history

Aug 2025

Login Problems with Banner and Other Services
  • Resolved
    Resolved

    Apologies for the delayed update. There have been no subsequent reports of problems with Banner logins. Please report any issues to the CIT Help Desk at cit@hope.edu or 616-395-7670.

  • Monitoring
    Monitoring

    It appears that logins to Banner services are working. We will continue to monitor and will post another update no later than 9:00am.

  • Identified
    Identified

    CIT is currently investigating problems with logging into Banner and other related services. It appears that those who are already logged can work without issue, however new logins are not processing properly. An update will be posted no later than 8:30am.

Jul 2025

Partial Disruption for Campus Landline Phones
  • Resolved
    Resolved

    123Net identified a damaged fiber optic cable between Holland and Wyoming (MI) as the cause of today's problems with phone calls to/from campus. They have repaired the damage and indicated that everything should now be operating normally. If you experience issues with phone calls on campus landline phones, please contact the CIT Help Desk at cit@hope.edu or 616-395-7670.

  • Monitoring
    Monitoring

    While the provider has not yet provided confirmation, it appears that calls to and from off-campus are now working. Please contact the CIT Help Desk (616-395-7670 or cit@hope.edu) if you experience any issues.

    We will provide another update once our provider has confirmed that the issue is resolved.

  • Update
    Update

    Our provider indicated that the issues are being caused by problems with fiber optic cable between Holland and Wyoming (MI). Multiple customers are affected and they said that resolution is likely (but not promised) within an hour.

    We will provide another update no later than 10:00am ET.

  • Update
    Update
    The provider of our outside phone lines, 123Net, continues to investigate the issues affecting our campus landline phones. They are still unable to provide an estimated timeframe for when calls to/from campus will be available.
  • Identified
    Identified

    We are currently unable to make and receive phone calls from campus landline phones to off-campus numbers. The provider of our external phone lines has identified an issue and is working to resolve it. Currently there is no estimated time for restoration.

    Cell phones are not affected, and calls from one campus landline phone to another are still working.

    We will provide an update no later than 8:00am ET.

BDM Update
  • Completed
    July 30, 2025 at 5:00 PM
    Completed
    July 30, 2025 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    July 30, 2025 at 4:00 PM
    In progress
    July 30, 2025 at 4:00 PM
    Maintenance is now in progress
  • Planned
    July 30, 2025 at 4:00 PM
    Planned
    July 30, 2025 at 4:00 PM

    BDM will be receiving an update to allow for new functionality to work with upcoming changes to Banner. The expected downtime is 1 hour.

Argos and Intellecheck Outage
  • Resolved
    Resolved

    We have identified the issue and implemented the fix. All users should once again be able to access Argos and Intellecheck.

  • Investigating
    Investigating

    CIT has become aware that the server hosting Argos and Intellecheck are unresponsive. We are investigating the issue.

Banner (including plus.hope.edu) Ecosystem Update
  • Completed
    July 16, 2025 at 1:20 AM
    Completed
    July 16, 2025 at 1:20 AM

    The upgrade has been successfully completed. Reach out to CIT if you encounter any issues or have a question.

  • In progress
    July 15, 2025 at 9:00 PM
    In progress
    July 15, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    July 15, 2025 at 9:00 PM
    Planned
    July 15, 2025 at 9:00 PM

    On Tuesday, July 15, beginning at 5 pm, Hope's administrative system will be upgraded. As a result, several systems will be unavailable for up to 6 hours.

    Please note: 1Hope and Moodle are not affected by this work.

Jun 2025

Unable to login to Banner Environment
  • Resolved
    Resolved

    Users can once again access all Banner services.

  • Identified
    Identified

    We believe we have identified the issue. Now working on implementing a fix.

  • Investigating
    Investigating

    CIT has received reports that users are unable to login to plus.hope.edu, Admin Pages, Blite, and other Banner services. We are currently investigating.

BDM Unavailable
  • Resolved
    Resolved

    We have implemented a fix. Users should be able to access BDM again. Reach out to CIT if you have any questions or concerns.

  • Identified
    Identified

    We have identified the issue. We are currently working on implementing a fix. Another update will come by 1 pm.

  • Investigating
    Investigating

    Users are reporting, and CIT has confirmed, that BDM is inaccessible. We are currently investigating the root cause of the issue.

B-lite Unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    B-lite is unavailable. We are currently investigating this incident.

Upgrade to authentication into plus.hope.edu and Banner envrionment
  • Completed
    June 24, 2025 at 1:00 AM
    Completed
    June 24, 2025 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    June 23, 2025 at 11:00 PM
    In progress
    June 23, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    June 23, 2025 at 11:00 PM
    Planned
    June 23, 2025 at 11:00 PM

    The server that handles the authentication into plus.hope.edu, Banner, DegreeWorks, Blite, and BDM will be upgraded. During this time, access to these affected services will be intermittently unavailable.

PeopleAdmin (jobs.hope.edu) login error
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating errors while trying to access or login to jobs.hope.edu

Jun 2025 to Aug 2025

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