Hope College CIT - Notice history

Campus WiFi experiencing degraded performance

Notice history

May 2025

Pay Stubs Not Displaying
  • Resolved
    Resolved

    Closing this incident as no further issues have been reported after applying the fix.

  • Monitoring
    Monitoring

    We have deployed the fix and pay stubs are once again showing up. Please reach out to CIT or HR if you have any further problems viewing your pay stub.

  • Identified
    Identified

    We have identified the issue and are currently working on implementing the fix.

  • Investigating
    Investigating

    CIT and HR are receiving reports that pay stubs are currently not being displayed in plus.hope.edu. We are currently investigating the problem.

Banner (including plus.hope.edu) Ecosystem Update
  • Completed
    May 15, 2025 at 1:33 AM
    Completed
    May 15, 2025 at 1:33 AM

    The upgrade on the Banner environment is complete. Please reach out to CIT if you encounter any issues.

  • In progress
    May 14, 2025 at 10:00 PM
    In progress
    May 14, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    May 14, 2025 at 10:00 PM
    Planned
    May 14, 2025 at 10:00 PM

    On Wednesday, May 14, beginning at 6 pm, Hope's administrative system will be upgraded. As a result, several systems will be unavailable for 6 hours.

    Please note: 1Hope and Moodle are not affected by this work.

Issue with Providence
  • Resolved
    Resolved

    We have found and resolved the issue with providence. Sorry about that, and thanks for your patience.

  • Identified
    Identified

    The Museum Art Catalog web service is currently experiencing issues and we hope to have service restored soon.

Argos / Intellecheck Updates
  • In progress
    May 13, 2025 at 8:00 PM
    In progress
    May 13, 2025 at 8:00 PM
    Maintenance is now in progress
  • Completed
    May 13, 2025 at 8:00 PM
    Completed
    May 13, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    May 13, 2025 at 8:00 PM
    Planned
    May 13, 2025 at 8:00 PM

    TEST and PROD Argos and Intellecheck will receive an update to the newest version. The total downtime should be 5 minutes, but both applications should be may be unstable during this period.

Maintenance on the web server hosting hope.edu
  • Completed
    May 13, 2025 at 5:46 PM
    Completed
    May 13, 2025 at 5:46 PM

    Web server maintenance is complete.

  • Planned
    May 13, 2025 at 5:31 PM
    Planned
    May 13, 2025 at 5:31 PM

    Maintenance is happening on the web server that hosts www.hope.edu so you may experience certificate errors while trying to access the website.

Apr 2025

Landline phone calls between campus and outside
  • Resolved
    Resolved

    The vendor has resolved the issue and campus is receiving off-campus calls successfully again.

  • Investigating
    Investigating

    Off-campus calls to campus are continuing to receive a busy signal.

  • Resolved
    Resolved

    The issue with calls to/from campus landline telephones has been resolved.

  • Identified
    Identified

    The phone lines connecting Hope's campus to the outside world are down.

    Calls made from off-campus to college landline phones will not connect.

    Calls made from campus landline phones to outside campus will not connect.

    Internal calls from one campus landline phone to another will connect.

Issue with WHTS Website
  • Resolved
    Resolved

    wths.hope.edu has been restored.

  • Investigating
    Investigating

    The college radio station website is currently down, and CIT is actively working on a fix.

Restart of prodban.hope.edu
  • Completed
    April 23, 2025 at 11:30 AM
    Completed
    April 23, 2025 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    April 23, 2025 at 11:00 AM
    In progress
    April 23, 2025 at 11:00 AM
    Maintenance is now in progress
  • Planned
    April 23, 2025 at 11:00 AM
    Planned
    April 23, 2025 at 11:00 AM

    Tomorrow morning (4/23 at 7 am) the infrastructure that hosts a part of the Banner environment will be restarted. The following systems will be intermittently available:

    • The Banner Database

    • plus.hope.edu

    • Banner Admin Pages

    • SchedulePlanner

    • Blite

    If you happen to notice this restart, it should only last a few minutes. Reach out to CIT if you have any questions or concerns or notice anything awry after 7:30 am.

PaperCut Maintenance
  • Completed
    April 21, 2025 at 2:26 PM
    Completed
    April 21, 2025 at 2:26 PM
    Maintenance has completed successfully.
  • In progress
    April 21, 2025 at 2:00 PM
    In progress
    April 21, 2025 at 2:00 PM
    Maintenance is now in progress
  • Planned
    April 21, 2025 at 2:00 PM
    Planned
    April 21, 2025 at 2:00 PM

    PaperCut will be reconfigured during this time. Printing may be disrupted for brief intervals during this window.

Issues During Video Calls
  • Resolved
    Resolved

    We have received multiple reports that video calls are now working better and more reliably. If you experience issues, please contact the CIT Help Desk at cit@hope.edu or 616-395-7670.

  • Monitoring
    Monitoring

    We have implemented changes to improve video calling. Please notify the CIT Help Desk (616-395-7670 or cit@hope.edu) if you experience choppy or lagging calls.

  • Investigating
    Investigating

    CIT is investigating choppy and lagging video calls for those using the campus wireless network.

Mar 2025

Banner, plus.hope.edu, and DegreeWorks Ecosystem Update
  • Completed
    March 23, 2025 at 3:00 PM
    Completed
    March 23, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    March 23, 2025 at 2:30 PM
    In progress
    March 23, 2025 at 2:30 PM
    Maintenance is now in progress
  • Planned
    March 23, 2025 at 2:30 PM
    Planned
    March 23, 2025 at 2:30 PM

    On Sunday, March 23, beginning at 10:30 am, Hope's administrative system will be upgraded. As a result, several systems will be unavailable for 30 minutes.

    Please note: 1Hope and Moodle are not affected by this work.

WiFi Issues on Campus Today
  • Resolved
    Resolved

    With the exception of Spotify (as detailed in a separate incident report), wireless should be functioning across campus. Please contact the CIT Help Desk (616-395-7670 or cit@hope.edu) with any issues.

  • Update
    Update

    CIT continues to make small tweaks to our new WiFi system to ensure peak performance. Please reach out to us (cit@hope.edu or 616.395.7670) if you find any spots around campus where WiFi signal is not adequate.

  • Monitoring
    Monitoring

    We have implemented another fix and are currently monitoring the result. Please let us know if you continue to have issues today.

  • Investigating
    Investigating

    We are currently investigating reports that some buildings are experiencing connectivity issues. We are looking into it.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. If you experience WiFi issues again please let us know!

  • Investigating
    Investigating

    CIT is currently investigating reports of slowness of WIFI on campus. Wired internet is unaffected. We are working with our hardware vendor on a fix. If you need a workaround for on-campus locations that are unaffected please let us know.

Banner, plus.hope.edu, and DegreeWorks Ecosystem Update
  • Completed
    March 16, 2025 at 5:00 PM
    Completed
    March 16, 2025 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    March 16, 2025 at 2:00 PM
    In progress
    March 16, 2025 at 2:00 PM
    Maintenance is now in progress
  • Planned
    March 16, 2025 at 2:00 PM
    Planned
    March 16, 2025 at 2:00 PM

    On Sunday, March 16, beginning at 10 am, Hope's administrative system will be upgraded. As a result, several systems will be unavailable for 3 hours.

    Please note: 1Hope and Moodle are not affected by this work.

Anchor Site Maintenance
  • Completed
    March 14, 2025 at 4:00 PM
    Completed
    March 14, 2025 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    March 14, 2025 at 2:00 PM
    In progress
    March 14, 2025 at 2:00 PM
    Maintenance is now in progress
  • Planned
    March 14, 2025 at 2:00 PM
    Planned
    March 14, 2025 at 2:00 PM

    During spring break, we will be performing maintenance and updates on the server that hosts anchor.hope.edu. The site will be down during this time.

Printing Server Upgrade
  • Planned
    March 14, 2025 at 1:00 PM
    Planned
    March 14, 2025 at 1:00 PM

    We are upgrading the main campus printing server. During this time, all campus printing may be sporadically disrupted. This does not affect Mobility Print users.

  • In progress
    March 14, 2025 at 1:00 PM
    In progress
    March 14, 2025 at 1:00 PM

    Maintenance will begin shortly.

  • Completed
    March 14, 2025 at 12:33 PM
    Completed
    March 14, 2025 at 12:33 PM
    Maintenance has completed successfully.

Mar 2025 to May 2025

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