Hope College CIT - Notice history

Cloudflare → Cloudflare Sites and Services → Workers experiencing degraded performance

Instructure → Canvas → Canvas LMS - Operational

Notice history

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Oct 2026

No notices reported this month

Sep 2026

Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are processing slowly for some users
ResolvedDegraded performance1 hour 59 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

SEP22
Banner Document Management (BDM) Production will be down for security maintenance 8:00PM Monday, September 21
CompletedMaintenance1 hour
  • Completed
    September 22, 2026 at 1:00 AMUTC
    Completed
    September 22, 2026 at 1:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 22, 2026 at 12:00 AMUTC
    In progress
    September 22, 2026 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 21, 2026 at 2:52 PMUTC
    Planned
    September 21, 2026 at 2:52 PMUTC

    Banner Document Management (BDM) Production will be down for security maintenance 8:00PM Monday, September 21

SEP20
Banner Production database Security maintenance
CompletedMaintenance3 hours 30 minutes
  • Completed
    September 20, 2026 at 4:30 PMUTC
    Completed
    September 20, 2026 at 4:30 PMUTC
    Maintenance has completed successfully
  • In progress
    September 20, 2026 at 1:00 PMUTC
    In progress
    September 20, 2026 at 1:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 14, 2026 at 5:27 PMUTC
    Planned
    September 14, 2026 at 5:27 PMUTC

    We are planning for a Banner Production database Security maintenance on Sunday, September 20 from 11:00AM - 2:30PM.

Some users are experiencing errors when interacting with SCORM packages.
ResolvedDegraded performance18 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Some users are experiencing slow load times when accessing Canvas
ResolvedDegraded performance33 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Aug 2026

PDX Users getting a Website is under heavy Load (request timed out)
ResolvedPartial outage5 hours 17 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to investigate this issue, but we believe we have currently mitigated the error users were receiving.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Canvas Unresponsive
ResolvedMajor outage3 hours 27 minutes
  • Resolved
    UTC
    Resolved

    Canvas seems to have returned to normal responsiveness and load times. Instructure will continue to post updates at https://status.instructure.com/ as they dig into the root cause.

  • Update
    UTC
    Update

    CIT called Canvas/Instructure support. It is confirmed that there is an outage by Canvas engineers and they are investigating the cause. They hope to soon update their outage page at https://status.instructure.com/.

  • Investigating
    UTC
    Investigating

    Canvas is currently experiencing degraded performance. We are monitoring their status page and will update as we receive more information from the vendor.

Issues logging into Bookstore online
ResolvedMajor outage8 hours 8 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Users are getting an error about ReCaptcha when logging into the bookstore website. The Bookstore is working with that software vendor to resolve it.

Logging into People Admin
ResolvedMajor outage2 hours 23 minutes
  • Resolved
    UTC
    Resolved

    Signing in with Google into PeopleAdmin is now working. All employees should be able to once again login to PeopleAdmin. Please reach out to CIT if you encounter any more issues.

  • Investigating
    UTC
    Investigating

    CIT has received reports that the authentication switch over with PeopleAdmin is experiencing issues. We are currently working with HR and the vendor to diagnose and work towards a fix.

AUG25
Moodle Accessibility Software (Panorama) Update
CompletedMaintenance-1 hours -1 minutes
  • Completed
    August 25, 2026 at 4:58 PMUTC
    Completed
    August 25, 2026 at 4:58 PMUTC
    Maintenance has completed successfully.
  • Planned
    August 25, 2026 at 2:54 PMUTC
    Planned
    August 25, 2026 at 2:54 PMUTC

    We are updating Panorama, the accessibility software used for Moodle, to a newer version. This should not cause any downtime, but you may notice the green accessibility icons briefly disappear and appear on your courses and assignments during the update.

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