Hope College CIT - Notice history

Most services have returned to normal and we are continuing to investigate the cause of this issue.

We are continuing to work on a fix for this incident. Specific server VMs that are affected are able to be migrated to other infrastructure as needed. If a service that you rely on continues to experience issues, please reach out and we will prioritize a fix for that service.

travel.hope.edu is working again as expected. Sorry for the inconvenience. Please let the Help Desk know (cit@hope.edu or 616.395.7670) if you're still having issues.

It seems that performance has returned to expected levels and the EMS Web App is working again as expected. Please reach out if you have any more issues!

We have received reports that logging in and navigating events.hope.edu continues to be very slow. We are working with the vendor on a solution. Thanks for your patience!

Update from 123NET at 3:52am:

"The emergency maintenance has been completed.

Splicing crews have completed fiber restoration work at the affected site, and impacted circuits have stabilized. Our team will continue to monitor services to confirm stability following the repair. "

If you experience issues with landline telephone service, please contact the CIT Help Desk.

We have received no additional updates or estimates from 123NET.

Posts here will become less frequent, however we will share any new substantive information as soon as we are able.

Remember: If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset.

Update from 123NET @ 8:24pm ET:

"123NET splicing and construction crews are currently on site continuing restoration efforts. A estimated time of restoration is currently not available. Additional information will be provided as soon as it becomes available."

The latest update from 123NET:

"123NET splicing crews are currently on site to continue restoration efforts. A estimated time of restoration is currently not available. Additional information will be provided as soon as it becomes available."

We have received no additional updates from 123NET regarding efforts to repair their damaged fiber optic cable in Grandville. No estimated restoration timeframe has been provided.

If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset.

The college's telephone circuit provider, 123NET, has identified a damaged fiber optic cable in the Grandville area that is causing outages from Wyoming to Holland. Their technicians are at the location of the damage and commencing with remediation efforts.

The college's telephone circuit provider (123NET) continues to experience a widespread outage. When using landline campus phones, calls are unable to be made to or received from off campus. Internal calls (i.e. using a 4-digit extension) are still possible.

If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset.

We are working with our telephone service provider, 123NET, as they address widespread outages. Updates will be provided as available.