Hope College CIT - Notice history

Update from 123NET at 3:52am:

"The emergency maintenance has been completed.

Splicing crews have completed fiber restoration work at the affected site, and impacted circuits have stabilized. Our team will continue to monitor services to confirm stability following the repair. "

If you experience issues with landline telephone service, please contact the CIT Help Desk.

We have received no additional updates or estimates from 123NET.

Posts here will become less frequent, however we will share any new substantive information as soon as we are able.

Remember: If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset.

Update from 123NET @ 8:24pm ET:

"123NET splicing and construction crews are currently on site continuing restoration efforts. A estimated time of restoration is currently not available. Additional information will be provided as soon as it becomes available."

The latest update from 123NET:

"123NET splicing crews are currently on site to continue restoration efforts. A estimated time of restoration is currently not available. Additional information will be provided as soon as it becomes available."

We have received no additional updates from 123NET regarding efforts to repair their damaged fiber optic cable in Grandville. No estimated restoration timeframe has been provided.

If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset.

The college's telephone circuit provider, 123NET, has identified a damaged fiber optic cable in the Grandville area that is causing outages from Wyoming to Holland. Their technicians are at the location of the damage and commencing with remediation efforts.

The college's telephone circuit provider (123NET) continues to experience a widespread outage. When using landline campus phones, calls are unable to be made to or received from off campus. Internal calls (i.e. using a 4-digit extension) are still possible.

If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset.

We are working with our telephone service provider, 123NET, as they address widespread outages. Updates will be provided as available.

The issues with the FortiClient VPN system have been resolved. Please contact the CIT Help Desk if you experience problems.

The upstream issues have been resolved, and helpdesk.hope.edu is working once again. Thank you for your patience and let us know (cit@hope.edu or x7670) if you continue to have issues.

Authentication into Banner and Blite continued to work through out the day. We are resolving this incident. If you encounter any issues, please contact CIT at helpdesk.hope.edu.

We have identified the issue with authenticating into Banner and Blite and issued a fix. It seems the email server that provides MFA email authentication into Banner was affected by the other local campus server issues this morning. Using Banner and Blite is once again available and we will continue to monitor this issue.