Hope College CIT - Notice history

On-Campus Server Infrastructure under maintenance

Notice history

Jul 2026

On-Campus Server Infrastructure Update
Scheduled for July 07, 2026 at 5:30 PM – 5:30 PM
  • In progress
    July 07, 2026 at 5:30 PM
    In progress
    July 07, 2026 at 5:30 PM
    Maintenance is now in progress
  • Planned
    July 06, 2026 at 3:44 PM
    Planned
    July 06, 2026 at 3:44 PM

    CIT will be applying updates to the infrastructure that powers our ~130 on-campus servers. While we don't anticipate there to be any outages or service degradation, please don't hesitate to reach out to the CIT Help Desk with any concerns at cit@hope.edu or 616.395.7670.

UPDATE: Banner Production Maintenance on Wednesday, July 1 at 4:00AM
  • Completed
    July 01, 2026 at 10:00 AM
    Completed
    July 01, 2026 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    July 01, 2026 at 8:00 AM
    In progress
    July 01, 2026 at 8:00 AM
    Maintenance is now in progress
  • Planned
    June 29, 2026 at 7:41 PM
    Planned
    June 29, 2026 at 7:41 PM

    We are planning for Banner Production Maintenance on Tuesday, June 30 beginning at 5pm for approximately 2 hours. Banner administrative pages will be unavailable at that time. The Banner database and related application should not be impacted.

Jun 2026

Modern Campus Planned Maintenance
  • Completed
    June 25, 2026 at 3:00 AM
    Completed
    June 25, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    June 25, 2026 at 12:00 AM
    In progress
    June 25, 2026 at 12:00 AM
    Maintenance is now in progress
  • Planned
    June 23, 2026 at 5:36 PM
    Planned
    June 23, 2026 at 5:36 PM

    The system we use to manage content on Hope.edu has a planned maintenance window at 8pm tonight. We expect interruption with our ability to make changes to the website during this time. If you have any website edits planned please wait until after this maintenance window has passed.

travel.hope.edu Outage
  • Resolved
    Resolved

    travel.hope.edu is working again as expected. Sorry for the inconvenience. Please let the Help Desk know (cit@hope.edu or 616.395.7670) if you're still having issues.

  • Investigating
    Investigating

    We're looking into reports that when users log into Terra Dotta Study Abroad, travel.hope.edu, they receive an error. It seems that you still log in successfully though. We are actively working with the vendor to learn more and will post here when we have an update.

Issues with EMS Web App
  • Resolved
    Resolved

    It seems that performance has returned to expected levels and the EMS Web App is working again as expected. Please reach out if you have any more issues!

  • Identified
    Identified

    We have received reports that logging in and navigating events.hope.edu continues to be very slow. We are working with the vendor on a solution. Thanks for your patience!

  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating reports of issues with the EMS Web App at events.hope.edu taking many minutes to login before working. We have a ticket in with the software vendor.

May 2026

Maintenance is scheduled on Banner Production for Sunday, May 24, between 12pm and 1pm to apply an important Financial Aid patch.
  • Completed
    May 24, 2026 at 5:30 PM
    Completed
    May 24, 2026 at 5:30 PM
    Maintenance has completed successfully
  • In progress
    May 24, 2026 at 4:00 PM
    In progress
    May 24, 2026 at 4:00 PM
    Maintenance is now in progress
  • Planned
    May 24, 2026 at 4:00 PM
    Planned
    May 24, 2026 at 4:00 PM

    Maintenance is scheduled on Banner Production for Sunday, May 24, between 12pm and 1pm to apply an important Financial Aid patch. Systems will be down for approximately 30 minutes while the patch is applied.

Banner Maintenance Scheduled for this morning
  • Completed
    May 22, 2026 at 2:55 PM
    Completed
    May 22, 2026 at 2:55 PM
    Maintenance has completed successfully
  • In progress
    May 22, 2026 at 2:25 PM
    In progress
    May 22, 2026 at 2:25 PM
    Maintenance is now in progress
  • Planned
    May 22, 2026 at 2:25 PM
    Planned
    May 22, 2026 at 2:25 PM

    Oracle is performing a "forced" maintenance on several of our services this morning, 5/22/26, at 10:25am. Banner Production will NOT be impacted. The only service that may be impacted is Cashnet. The Maintenance outage should last approximately 30 minutes.

Scheduled maintenance for ChemCAD and VectorWorks license server
  • Completed
    May 21, 2026 at 6:00 PM
    Completed
    May 21, 2026 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    May 21, 2026 at 5:00 PM
    In progress
    May 21, 2026 at 5:00 PM
    Maintenance is now in progress
  • Planned
    May 21, 2026 at 5:00 PM
    Planned
    May 21, 2026 at 5:00 PM

    ChemCAD and Vectorworks software will be unavailable today 1-2pm for maintenance on the license server.

Red server (aka "U: drive" and "Y: drive")
  • Completed
    May 19, 2026 at 11:45 AM
    Completed
    May 19, 2026 at 11:45 AM
    Maintenance has completed successfully
  • In progress
    May 19, 2026 at 11:00 AM
    In progress
    May 19, 2026 at 11:00 AM
    Maintenance is now in progress
  • Planned
    May 19, 2026 at 11:00 AM
    Planned
    May 19, 2026 at 11:00 AM

    On Tuesday (5/19) from 7:00am – 7:45am, the Red server (aka "U: drive" or "Y: drive") will be unavailable while hardware upgrades take place. During this time any files stored on that server, including Microsoft Access databases, will be unavailable. Google services, Moodle, Banner and others are not affected.

    If you experience difficulty connecting after the upgrades, please reboot your computer. Additional assistance is available by contacting the CIT Help Desk.

On campus phones not dialing/receiving externally
  • Resolved
    Resolved

    Update from 123NET at 3:52am:

    "The emergency maintenance has been completed.

    Splicing crews have completed fiber restoration work at the affected site, and impacted circuits have stabilized. Our team will continue to monitor services to confirm stability following the repair. "

    If you experience issues with landline telephone service, please contact the CIT Help Desk.

  • Update
    Update

    We have received no additional updates or estimates from 123NET.

    Posts here will become less frequent, however we will share any new substantive information as soon as we are able.

    Remember: If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset.

  • Update
    Update

    Update from 123NET @ 8:24pm ET:

    "123NET splicing and construction crews are currently on site continuing restoration efforts. A estimated time of restoration is currently not available. Additional information will be provided as soon as it becomes available."

  • Update
    Update

    The latest update from 123NET:

    "123NET splicing crews are currently on site to continue restoration efforts. A estimated time of restoration is currently not available. Additional information will be provided as soon as it becomes available."

  • Update
    Update

    We have received no additional updates from 123NET regarding efforts to repair their damaged fiber optic cable in Grandville. No estimated restoration timeframe has been provided.

    If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset.

  • Update
    Update

    The college's telephone circuit provider, 123NET, has identified a damaged fiber optic cable in the Grandville area that is causing outages from Wyoming to Holland. Their technicians are at the location of the damage and commencing with remediation efforts.

  • Update
    Update

    The college's telephone circuit provider (123NET) continues to experience a widespread outage. When using landline campus phones, calls are unable to be made to or received from off campus. Internal calls (i.e. using a 4-digit extension) are still possible.

    If you experience an emergency while on campus, please dial 911 from a cell phone or contact Campus Safety directly by dialing 0 from a landline handset.

  • Identified
    Identified

    We are working with our telephone service provider, 123NET, as they address widespread outages. Updates will be provided as available.

  • Investigating
    Investigating

    We're investing reports that the campus phones are not able to receive calls from or dial external phone numbers.

May 2026 to Jul 2026

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