Hope College CIT - EMS Disconnecting Popup Issue – Incident details

Experiencing partially degraded performance

EMS Disconnecting Popup Issue

Investigating
Partial outage
Started 11 days ago

Affected

Third-Party Tools

Partial outage from 2:00 PM to 12:00 AM

EMS Desktop Client

Partial outage from 2:00 PM to 12:00 AM

BitBucket → Git via HTTPS

Updates
  • Investigating
    Investigating

    EMS is intermittently disconnecting from the database and users will receive a popup message about the disconnection. Changes will not be saved, but retrying usually works. CIT is working with vendor support to troubleshoot.