Hope College CIT - EMS Disconnecting Popup Issue – Incident details

FortiClient Remote Access - VPN/ZTNA experiencing major outage

EMS Disconnecting Popup Issue

Resolved
Operational
Started over 1 year agoLasted 14 days

Affected

Third-Party Tools

Partial outage from 2:00 PM to 4:31 PM

EMS Desktop Client

Partial outage from 2:00 PM to 4:31 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    EMS is intermittently disconnecting from the database and users will receive a popup message about the disconnection. Changes will not be saved, but retrying usually works. CIT is working with vendor support to troubleshoot.