Hope College CIT - CIT Ticketing System Maintenance – Maintenance details

Experiencing partially degraded performance

CIT Ticketing System Maintenance

Completed
Scheduled for March 29, 2026 at 2:30 AM – 6:30 AM

Affects

Third-Party Tools

Under maintenance from 2:30 AM to 6:30 AM

CIT Ticketing System (helpdesk.hope.edu)

Under maintenance from 2:30 AM to 6:30 AM

Updates
  • Completed
    March 29, 2026 at 6:30 AM
    Completed
    March 29, 2026 at 6:30 AM
    Maintenance has completed successfully
  • In progress
    March 29, 2026 at 2:30 AM
    In progress
    March 29, 2026 at 2:30 AM
    Maintenance is now in progress
  • Planned
    March 29, 2026 at 2:30 AM
    Planned
    March 29, 2026 at 2:30 AM

    The software that powers helpdesk.hope.edu will be temporarily unavailable while maintenance is performed. The ticket submission form, checking status of existing tickets, and browsing the knowledgebase may be unavailable during this time. Emails received during this window will be put on hold and processed after the downtime has been completed.