My College Account, Banner, Moodle and other associated apps unavailable

Updates

Resolved
November 15, 2025 at 12:31 AMUTC
Resolved
November 15, 2025 at 12:31 AMUTC
This incident has been resolved. Contact CIT if you run into any issues.
Monitoring
November 14, 2025 at 6:52 PMUTC
Monitoring
November 14, 2025 at 6:52 PMUTC
We believe we restored the connection to the affected services. We are currently monitoring the connection. Contact CIT if you experience issues. We will have another update by 5 pm.
Update
November 14, 2025 at 6:06 PMUTC
Update
November 14, 2025 at 6:06 PMUTC
We are continuing to work on a fix for this issue. At 1:10 there may be a slight "blip" of connectivity with the Hope College network for services beyond the ones affected by this incident. This "blip" will be intentional to help us fix this issue.
Update
November 14, 2025 at 5:09 PMUTC
Update
November 14, 2025 at 5:09 PMUTC
We have verified that My College Account pages work not on a Hope network (so at home or on a mobile network). Admin pages does not work off campus.
Update
November 14, 2025 at 4:56 PMUTC
Update
November 14, 2025 at 4:56 PMUTC
We have found that the error lies in the connection to campus and our hosting provider. We are working with multiple vendors to address the issue. The next update will be by 1 pm.
Identified
November 14, 2025 at 4:02 PMUTC
Identified
November 14, 2025 at 4:02 PMUTC
In addition to Banner we have also found that Moodle is affected by this outage.
Investigating
November 14, 2025 at 4:01 PMUTC
Investigating
November 14, 2025 at 4:01 PMUTC
CIT has received reports and verified that users on campus are unable to get to these services. Off campus seems to be unaffected.

Hope College CIT - My College Account, Banner, Moodle and other associated apps unavailable – Incident details

Cloudflare → Cloudflare Sites and Services → Workers experiencing degraded performance