Hope College CIT - WebDAM Login Problems – Incident details

All systems operational

WebDAM Login Problems

Resolved
Operational
Started about 1 year agoLasted 26 days

Affected

Third-Party Tools

Webdam → Core (assets.hope.edu)

Webdam → Infrastructure (assets.hope.edu)

Webdam → Download (assets.hope.edu)

Webdam → Search (assets.hope.edu)

Updates
  • Resolved
    Resolved

    The software vendor has reported that all of the login issues should be resolved, and all users should be able to log into assets.hope.edu again. Please let the Help Desk (cit@hope.edu or 616.395.7670) if you're still having issues!

  • Investigating
    Investigating

    We are currently investigating reports that some accounts are unable to log into assets.hope.edu. We are waiting on the vendor support to fix an issue on their end and we will update here when we know more.