Hope College CIT - Issues with Moodle and Banner – Incident details

Experiencing partially degraded performance

Issues with Moodle and Banner

Resolved
Major outage
Started 8 days agoLasted 1 hour 45 minutes

Affected

Learning Management Systems

Major outage from 7:28 PM to 9:13 PM

Moodle Spaces

Major outage from 7:28 PM to 9:13 PM

Fall 2024 Moodle

Major outage from 7:28 PM to 9:13 PM

Spring 2024 Moodle

Major outage from 7:28 PM to 9:13 PM

Summer 2024 Moodle

Major outage from 7:28 PM to 9:13 PM

Spring 2025 Moodle

Major outage from 7:28 PM to 9:13 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. If you encounter any issues, reach out to CIT.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. As of now, all users should be able to login to both Banner and Moodle with no issues.

  • Identified
    UTC
    Identified

    Users are unable to load Moodle and Banner, due to an issue with our network infastructure. We're working on it!