Hope College CIT - PDX Users getting a Website is under heavy Load (request timed out) – Incident details

Experiencing partial outage

PDX Users getting a Website is under heavy Load (request timed out)

Resolved
Partial outage
Started 2 days agoLasted about 5 hours

Affected

Instructure → Canvas → Canvas LMS

Partial outage from 5:49 PM to 8:21 PM, Operational from 8:21 PM to 11:06 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to investigate this issue, but we believe we have currently mitigated the error users were receiving.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.